Comfort Suites

The Entire place is under reconstruction, no heat in the building, water is super hot, not breakfast offered, no cable, no phone line. Pool is not available, the front of the building is beyond unacceptable. Only 3rd and 4th floor available. A water pipeline broke bringing down partial of the roof at the dining area. The entire building should be shut dow until all services are available as advertised. I’m taking further legal steps for Satisfaction. FYI.Several hotels in LAREDO TX are going through this so ask “IS THIS HOTEL UNDER RENOVATION”because they won’t tell you.

Oh my gosh! The ONLY reason they got a 2 was because the price, almost matched what they had to offer. Pool and hot tub not operational, no hot water in the shower, toilet paper holder and shower nozzle both broke, t.v. had marginal reception, only after a maintainennce guy fixed it. Who puts a grab bar on the wall BEHIND the toilet? They did! No breakfast as advertised, even advertised inside the hotel! No breakfast at all...and the front clerks response to all this was "oh well". List list goes on. The place was dirty and run down...wires everywhere. I do feel however that my bedding was clean, i hope, so is did leave housekeeping a tip....not their fault! Would not at all recommend!

This place is an absolute nightmare. The rates were insanely high due to high demand and they were charging whatever they wanted even to people who booked in advance with a different rate. Once inside, the rooms were dirty, moldy and reeked of humidity, and that’s just before the fun begins. The bath towels, shower curtain and toilet seat were riddled with hairs, and we found no fewer than five cockroaches well alive and crawling all over the place. We went to the front office to complain about it and their only response was “I have a lot of people waiting for a room here, you’ll have to wait”. My family literally had to sleep in our car for a while, until finally two hours later the guy at the front desk informed me of a new room that was “just sanitized and waiting for you”. Said room looked slightly cleaner and the bedsheets were somewhat decent, but after going to bed and finally being able to sleep for an hour or so, the merry gang of cockroaches started crawling on our bed. My wife and I spent a couple more hours awake, trying to hunt the bugs down, and at least 15 of them were crushed before we deemed it somewhat safe to sleep, around 3:30 am. To top it all off, some random guy tried using a key on our door and we heard him calling the front office. The dude from front office actually OPENED our door but I was there ready to inform him “hey, YOU gave me this room, remember? By the way, we’re also infested here”. The man just offered a “sincere” smile and said “I’m sorry, sir. The system must not have registered the change of rooms. We will give you a discount the next time you stay with us; we don’t have refunds”. So, all in all… I’d rather stay under a bridge in Derry, Maine, before staying here again. I wish I could give it a negative rating, but the system only allows a 1/5. If you’re in town and this is the only place available, I’d suggest you instead go to a 24-hour diner, park there and spend the night in your own car.