Mandarin Oriental, Santiago

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of "the best" hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Good service and lovely staffs!!!Always very helpful and friendly

酒店位於市中心，為客人提供了一次難忘的住宿體驗。酒店的設計充滿東方風情，融合了現代舒適和傳統韻味。客房設施一應俱全，寬敞舒適，設有豪華浴室和舒適的床鋪。服務態度熱情周到，員工專業且樂於助人。酒店內的餐飲選擇豐富多樣，無論是地道的亞洲美食還是國際化的菜餚，品質都令人滿意。此外，酒店還設有健身中心和室外游泳池，提供了休閑放鬆的理想場所。