Hotel berhampiran MASP antiques and collector, Las Palmas

Basic hotel, cheap, and somewhat dated, but all I needed was a place to sleep while my husband was in hospital close by. Was clean, bathroom was spoiled by the toilet seat being at an angle and shifted suddenly when sat upon. Rather noisy, but city centre, so it came with the territory. Staff were friendly but fairly casual. My main problem was I initially booked for one night, as I had the offer of a room attached to the hospital, but I didn't know when that would be available to me. I explained the situation in my somewhat broken Spanish, and was offered another couple of nights at the hotel. I agreed to one more night, and paid for it. However a couple of hours later (and a couple of hours after hotel check out time) I was contacted by the hospital and offered a room, which was perfect for me. I told Hotel Valencia what had happened, and I would be checking out immediately. I'd expected a refund or at least a part refund as I hadn't stayed for the second night, although the room had been serviced that morning (still with the toilet seat from hell!) But no, no offer of a refund as a sign of goodwill just a casual goodbye. I realise technically they were within their rights to keep my payment but I was disappointed that they didn't waive my bill in view of my very stressful circumstances. Very disappointed at their attitude.

Fabulous hotel, cannot recommend it highly enough. Great location, just one block from santa Catalina park, over looking the port and only a few minutes walk to the beach. Rooms are stunning and very well appointed, lovely big showers, plenty of hanging space etc. The only slight improvement that could be made is the air conditioning, it's not the greatest and my particular room was particularly warm but reception did give me an extra card so I could leave the electricity on when I left the room and this helped a lot, it took about 24 hours but eventually the temperature came down sufficiently. The roof top bar has some stunning views and is a great place to relax with the drink, the bar staff are great, helpful and friendly an make a pretty good mojito too. The roof top solarium on the other side of the roof could do with a little improvement in terms of furniture but the view is still great and the little pool is a great place to cool your feet after a busy day sight seeing. Breakfast is of very good quality, small selection of hot items but lots of fruit, pastries, cereals, juices etc etc, again the staff here are all friendly and helpful, as they are on reception too. This is a city center hotel and there is no view from many of the windows, mine overlooked a neighbouring apartment block (only a few feet away across a slim courtyard) some look out into an internal courtyard, but the staff, the location and the size and quality of the rooms definitely make up for this and I would highly recommend it to anyone looking for a great base to explore this beautiful island.

We booked this for a 7 night stay via ***********. It was selected as was in a convenient location for our needs. There are positives and negatives: Positives: ＞ Polite, knowledgeable and friendly reception team available 24/7. ＞ Clean room and common areas ＞ Cleaners in alternate days, (albeit early) - so we put the ”Do not Disturb”notice on the door. ＞ Large, comfortable bed ＞ Excellent shower, plenty of hot water. ＞ Air conditioning (but we did not need to use it). ＞ Good kitchen facilities, microwave, fridge/freezer, toaster, coffee machine, kettle. Dishcloth, washing up rush and the towel supplied. Negatves:

The apartment block entrance way doesn't look appealing but the hallway is very modern. Some rooms i believe have been renovated but mine room 103 was a bit jaded in the kitchen and mixed tiles were used in the bathroom. The location is great for cafes and snack bars, a long walkway straight outside. My room had a small balcony where you could hang washing, there are 2 laundrettes just a few yards away. You can just see the sea from the balcony which is moments away. There is a very wide promenade for about a mile along the broad beach. The kitchen had two sets of plates, cups and bowls and cutlery. The hotplate is modern and heats up extremely quickly. There is a good sized fridge but mine was dripping onto the floor as it was iced up. The receptionist is nice but only speaks Spanish but was able to help me with my taxi back to the Airport. I thoroughly enjoyed my 5 nights there and would stay there again. There is some street noise during the night especially on Friday. There is a wall mounted colour TV in front of the two single beds.

This is a great hostel. It actually felt like a hotel and was really nicely and uniquely decorated. The bed was huge - easily a Kingsize and very comfortable. The window panes were thin and so you could hear noise in the streets quite loudly so if you’re sensitive to this, pack earplugs. We had a room with a bathroom in it. I’m reality this was one large room with a toilet, shower and sink and a bamboo “screen” separating those and the bed. That was a little odd as it meant you obviously had no privacy really, but there is another communal loo that can be used. The price of the room for one night was €68 which we felt was a great price for the room. The hostel is really central and you can walk to the beach within a matter of minutes.

This was a one night stay before picking up the cruise ship Azamara Onward. To get to check-in, you have to go up one storey from ground level by climbing a fancy set of entrance steps. There is a 1970s ”baggage lift” to the rhs, and if you have a disability you can use that, but it has no sides, and moves at a snails pace whilst your finger has to stay on the button. This lack in investment speaks volumes about this hotel. I was given a superior room due to loyalty scheme status, but it was nothing special. The air con was noisy, and the room lacked charging points. The mattress wasn't that great, and the bedding was musty. Dinner in the 23rd floor restaurant was a farce. The restaurant was fairly full with cruise guests on a dinner package that included a buffet and drinks. Rather than allowing us to pay for the same buffet, we were forced to choose from a very limited overpriced restaurant menu. The food was disgusting. The extremely processed food ”burger” was still raw in the middle; the hake was aslso still raw in the middle and both had to be sent back to the kitchen. They couldn't even cook the chips. My travel companion said that breakfast in the morning was even more of a disaster - not enough seats for the guests, nor enough food out. Would I stay here again? Well, I used Marriott points, so it was free. If I was paying for it, I'd want my money back.....

I’ve stayed here so many times, and I keep coming back! The hotel is new, opened in 2017, and the facilities are still in good condition. My standard room was very nice, well lit and designed with fair colours. It was spacious for a three-star and really offers four-star comfort and amenities. Many four-stars nearby don’t even come close with their worn-out rooms. The room came with fast and reliable wifi. There were sockets at the desk and bedside tables so charging your devices was easy. The bed was comfortable. There was a safe and ample closet space. A 0.5 L bottle of water was provided on arrival, but was not replenished. There was no bathtub, but the shower had a handheld shower as well as a rain showerhead, with good water pressure. The bathroom came with several amenities usually seen in first-class hotels, such as a razor, a toothbrush etc. All staff were very friendly and helpful, and they spoke excellent English at reception. The hotel, which was more than well worth its price, is located a block from Las Canteras beach and a short walk away from Santa Catalina park, with lots of shopping and dining opportunities close by. There is a supermarket 100 meters from the hotel. The location couldn’t be better!