Hotel berhampiran Rainbow Springs Shopping Center, Las Vegas

Being here for an extended stay, I was very pleased to be welcomed by Dre (the front desk receptionist). He is very hospitable, and always has a smile on his face. From coming down to breakfast at 6:30am, to having dinner at 7pm, he is always eager to make our stay more pleasurable.

I visit Las Vegas a lot, but never alone. This is my first solo trip and my first stay in Horseshoe/Bally's. I would say this would have to be one of my best trips. Staying in Horseshoe made it even better. When I arrived at the registration desk there were only 1 employee helping customers with the check-ins. There were a bunch of self check-in kiosks, which I don't mind. The kiosk was straight forward and took me about 5 minutes to check myself in. When I got to my room, I liked what I saw. You get a lot of space and floor to ceiling windows. Make sure to bring your own soap for the foam bath because they don't supply it. If you're into ******** the ****** is a nice size. Very little options for restaurants and bars in the hotel, but no worries. The Horseshoe is conveniently located to all of the hot spots. Once you exit the hotel you're minutes away from all of the great food and some terrible ones😅. I will definitely stay here again just for the location and of course the cost. I had a great deal because my trip was on the weekdays.

My stay at NY, NY was great. The ease of checking in was great using the kiosk because lines were long and we had a long flight. Though our room was down the hall, and around the corner and down the hall and around the corner, it was worth the walk. The only thing was we did not have a microwave or a frig which I believe is because we booked through a 3rd party (not sure). I have stayed at other MGM resorts and never had this but it was okay because we were never in the room due to the convention. The only 2 complaints that I have one which is a minor one is the service we received at the Starbucks near the concierge desk/main lobby was not the best. They forgot my lemon loaf and was confused about it when I asked for it (she was concerned about the points we were using and never took our name). However, the one near the Swatch store was much better, less crowded and more friendlier. Secondly, the feeling I received from one of your guests members at the concierge's desk. I was standing in line waiting to ask a question about airport transportation, and the clerk made eye contact with me and then proceeded to look down at his computer. This went on a few more times. A caucasian couple come up behind me, we spoke and stood patiently waiting our turn and the clerk never addresses us. His colleague walked over to get something from the printer and glanced at him. When he finished, I was motioned to come up to the desk, and immediately the other caucasian clerk called the couple up to the desk. I was a little offended but I simply whispered a prayer that God would soften his heart. Now back to a more positive note....We also ate at Tom's Watch Bar, service was great, food was delicious and the vibes were good. For the little ones and the little ones at heart, visit the Hello Kitty Truck located outside between NY, NY and The Park MGM. I would definitely recommend staying here if you can't get into the MGM or Signature.

No kettle or coffee machine at room. If you need hot water, need to to Starbucks or cafe to buy or ask for it freely if you are lucky. Very troubling. Need to call house keeping for Room clean up , staff may not automatically clean up your room if you not call them.

The check in process was quick and even though the hotel is huge there are plenty of signs to find your way to the right elevators and get to your room. The room was really nice, clean and the beds were comfortable. However when we went to use the shower as soon as I touched the handle it broke so I suspect the previous occupants broke it and just placed it back together. I called the front desk right away and they said someone would be right up .... we waited about half hour and then called again and spoke to someone else who said the carpenters dont work at night so no one was coming and they will fix it the next day... we were only staying the one night and she said not to worry when we checkout we wont be charged for it, but it was annoying having a broken shower handle and having to wait around for someone that obviously was never coming. Also I am still waiting for my deposit to be released so hoping they havent now charged me for what was already broken. We enjoyed the ****** and food options in the Luxor. But when we checked out the next morning they said they would help us out with some vouchers and they sold us on discounted tickets to see cirqu du solei. After we paid for the tickets we were told we would receive an extra discount/partial refund and have to pick up the tickets by going to another location and listening to a presentation. He told us not to answer any questions to make it as quick as possible so should only take an hour. I admit we thought this was strange but he told us the hotel had opened a new resort and this wad just there way of trying to get everyone to see it and hope they will stay in the new resort in the future. So we got an uber to the place and it seemed dodgy, the staff ushered us in and gave us a form to complete, I refused to tell them how much we earned and they didnt like that. So after another lady came over and tried to convince us to tell them they accepted we wouldnt tell them but they said they wouldnt give us the presentation or our gifts because of it. We filled in another form or declaration and managed to get our money back but the whole experience was horrible and was a huge scam. 100% avoid any vouchers or discounts as the hotel staff are just trying to hustle you and get all your information, it is a pyramid scheme trying to sell time shares and we were lucky we got out of it, although it was not an enjoyable part of our holiday and the uber ride there and back was a waste of money. I wouldnt stay here again. There are nicer hotels and resorts all along the ***** that are in better locations.

We did a timeshare exchange for our week here. Beautiful resort. Spacious, clean, and quiet rooms. We had a two bedroom suite with a full kitchen. The resort is right off the ***** next to Planet Hollywood and Aria. It's an easy walk to Bellagio, Caesar's Palace, Paris and Flamingo. My only complaint is that you can't bring your own drinks or food to the pool. I get it. They want you to buy their own food and drinks, but this is a timeshare resort, not just a hotel. You should be able to prepare your own food and drinks and consume them anywhere at the property, not just your own room. Hence the four stars only. But I would still recommend it to anyone who wants to go to Las Vegas with a timeshare exchange.

We had a great stay at the California Hotel and ******. It is more casual. Great table games in the ******, staff was always friendly and accomodating, and the location was perfect. I would recommend the hotel for a reasonable stay in Vegas.

Everything was perfect. Thank you for a lovely stay. Will visit again!