Hotel berhampiran Record City, Las Vegas

Overall experience was ok. The lobby was beautiful, there was no odor of smoke, and everyone was very nice. However on the first two days, the TV and internet wasn’t working. I called to have someone come fix our TV, but no one ever came. Then we figured out that the network wasn’t working however we weren’t notified about it. The pillows were awful. I had to fold them in half in order for it to have some type of firmness. Even using the extra pillows didn’t help either. One side of the bed was saggy. One of the bed side table lamp kept flickering on/off the entire time. The shower didn’t drain the water while using. The hallways wasn’t really clean either. There was dust balls on the ground.

Excellent location! Chose this hotel as it was one of the dropoff location for airport shuttles and Grand Canyon tour 👍 Beside Mirage and opp Venetian. So convenient! Paid extra for a room with ***** view. Checked in and realised the view was blocked by the advertisement banner (refer pic 2) even though the checkin staff told us our room had a fantastic view. 😓 Was quite upset and husband suggested changing room. So i called reception and they told us to head down for a room change. Showed them the blocked view (refer pic 1) and they changed the room immediately 👏 Room was clean with dated furnishings. Bathroom slippers not provided so pls bring your own.

Was travelling as a group of 5 Adults and 1 infant. Had a pleasant surprise when we were upgraded to a 2-Bedroom Suite for free that comes with free parking. The view was terrific and stay was comfortable, right at the heart of the *****. Only qualms were some light were not working and there was no kettle. But it was perfect otherwise.

At first, the hotel gives off an older vibe, especially with the outdated ******. However, the rooms are completely renovated, with modern decor and a tasteful design, making them very beautiful and comfortable. One great feature is the security—you have to present a room key to access the floors with guest rooms, which adds an extra layer of safety. Overall, it was a good experience, especially considering the price.

My stay at NY, NY was great. The ease of checking in was great using the kiosk because lines were long and we had a long flight. Though our room was down the hall, and around the corner and down the hall and around the corner, it was worth the walk. The only thing was we did not have a microwave or a frig which I believe is because we booked through a 3rd party (not sure). I have stayed at other MGM resorts and never had this but it was okay because we were never in the room due to the convention. The only 2 complaints that I have one which is a minor one is the service we received at the Starbucks near the concierge desk/main lobby was not the best. They forgot my lemon loaf and was confused about it when I asked for it (she was concerned about the points we were using and never took our name). However, the one near the Swatch store was much better, less crowded and more friendlier. Secondly, the feeling I received from one of your guests members at the concierge's desk. I was standing in line waiting to ask a question about airport transportation, and the clerk made eye contact with me and then proceeded to look down at his computer. This went on a few more times. A caucasian couple come up behind me, we spoke and stood patiently waiting our turn and the clerk never addresses us. His colleague walked over to get something from the printer and glanced at him. When he finished, I was motioned to come up to the desk, and immediately the other caucasian clerk called the couple up to the desk. I was a little offended but I simply whispered a prayer that God would soften his heart. Now back to a more positive note....We also ate at Tom's Watch Bar, service was great, food was delicious and the vibes were good. For the little ones and the little ones at heart, visit the Hello Kitty Truck located outside between NY, NY and The Park MGM. I would definitely recommend staying here if you can't get into the MGM or Signature.

No kettle or coffee machine at room. If you need hot water, need to to Starbucks or cafe to buy or ask for it freely if you are lucky. Very troubling. Need to call house keeping for Room clean up , staff may not automatically clean up your room if you not call them.

The check in process was quick and even though the hotel is huge there are plenty of signs to find your way to the right elevators and get to your room. The room was really nice, clean and the beds were comfortable. However when we went to use the shower as soon as I touched the handle it broke so I suspect the previous occupants broke it and just placed it back together. I called the front desk right away and they said someone would be right up .... we waited about half hour and then called again and spoke to someone else who said the carpenters dont work at night so no one was coming and they will fix it the next day... we were only staying the one night and she said not to worry when we checkout we wont be charged for it, but it was annoying having a broken shower handle and having to wait around for someone that obviously was never coming. Also I am still waiting for my deposit to be released so hoping they havent now charged me for what was already broken. We enjoyed the ****** and food options in the Luxor. But when we checked out the next morning they said they would help us out with some vouchers and they sold us on discounted tickets to see cirqu du solei. After we paid for the tickets we were told we would receive an extra discount/partial refund and have to pick up the tickets by going to another location and listening to a presentation. He told us not to answer any questions to make it as quick as possible so should only take an hour. I admit we thought this was strange but he told us the hotel had opened a new resort and this wad just there way of trying to get everyone to see it and hope they will stay in the new resort in the future. So we got an uber to the place and it seemed dodgy, the staff ushered us in and gave us a form to complete, I refused to tell them how much we earned and they didnt like that. So after another lady came over and tried to convince us to tell them they accepted we wouldnt tell them but they said they wouldnt give us the presentation or our gifts because of it. We filled in another form or declaration and managed to get our money back but the whole experience was horrible and was a huge scam. 100% avoid any vouchers or discounts as the hotel staff are just trying to hustle you and get all your information, it is a pyramid scheme trying to sell time shares and we were lucky we got out of it, although it was not an enjoyable part of our holiday and the uber ride there and back was a waste of money. I wouldnt stay here again. There are nicer hotels and resorts all along the ***** that are in better locations.

I really enjoy the live Keno there and the fact that it's one of or possibly the only places in Vegas that runs Keno 24/7. The ***** are hit or miss. I seem to win a bit more than I lose. The rooms are really nice. I always get a room w a king size bed and a view of the *****. The room has a nice little side area w small couch a nice comfy chair.lose

Everything was perfect. Thank you for a lovely stay. Will visit again!