Hotel Best Western Premier di Leipzig

Das Arthotel grenzt direkt an Primark und man hat es nicht weit zum Brühl oder Bahnhof oder Markt. Es ist, wie der Name schon vermuten lässt, modern eingerichtet. Gut, dass sich dies auch in einem Blechspind statt Schrank äußert, gefällt nicht jedem. Unser Zimmer war nach Straße ausgerichtet und hatte eine riesige Glasfront. Das Bad war sehr sauber, hatte eine ebenerdige Dusche und schöne große Ablagen an denen sonst in Hotelbäder eher gespart wird. Der Empfang wahr freundlich und hat uns auch schon vor der Zeit ein Zimmer gegeben. Bedenken hatte ich wegen des Frühstücks - offensichtlich ein Dauerthema bei den Bewertungen. Entweder hat sich zwischenzeitlich etwas getan oder die Ansprüche sind unterschiedlich. Ich würde es als etwas über dem Durchschnitt klassifizieren. Für die Betreuung beim Frühstück sind zwei Servicekräfte zuständig. Ob das Geschirr zwischendurch abgeräumt und auch mal was weg gewischt wird, hängt davon ab, wer Dienst hat. Heute (11.04) war ein guter Tag…😀 Hervorzuheben ist, dass die Kaffeemaschinen den Gästen ganztags zur Verfügung stehen. Die Anreise mit Auto ist etwas schwierig. Empfehlenswert ist, aufgrund Entfernung und Preis, das Parkhaus an der Westseite des Bahnhofs.

We had a really horrible experience in this hotel. We booked 2 rooms Suite from 23/06-25/06 , because of long ride to the hotel and long time spending on the border we came to the hotel 24/05 at 19:00. The lady on reception named Stefani was very rood and ill-mannered, she told us that hotel resale our rooms for other clients because we did not come 23/06 (and did not call to her and told that we will be late, we never did it before in any situation, and each time our rooms, if it was paid , was waiting for us) . According to hotel rules and world rules of check in its not normal. We fully paid for 2 rooms in advance, and in voucher there is information that we can check in from 3:00 pm 23/06 till anytime. It's not the first time that we come not in time to the hotels due to some problems, and every time our rooms was waiting for us, if we paid for it in advance. It does not matter at what time we will come if we paid for it. Its not a hostel or apartment, its 4* hotel, and with no understanding no service and rood talks like with prisoner. We paid for it full price , and why our rooms was resold we did not understand. Second thing is that the lady on reception Stefani was non-polite to us, she did not even tried to find some other hotel for us, we were with kids, she decided BY HER OWN opinion to not refund for us any money (I am not talking about full price, ok, as it was 24/06 and we COME to hotel, and our rooms was resoled, than the hotel should be polite and make a refund of one night from 24/06-25/06) As it is on website of the hotel : ” Will my credit card be charged if I don't cancel and don't show up? Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only.” So Ms. Stefani first told me that they did not get any money because they resale rooms, than today on phone talk (I have it recorded) she told me that SHE decide by her own made a 100% fees and she can get money back to us for one night, but she DONT WANT do it, because she did not like how we spoke to her yesterday on reception. So is it normal when some Ms. on reception just make a decision as she want? Not normal for us, we paid money in advance and arrived to hotel one day later (but still had 2 rooms booked and confirmed for one more night). We travel a lot around the world, always book good hotels, and first time have a situation like that! I really hope that I will have an answer for hotel and hope this situation will be fixed. If its not,it will be our last time in each wyndham hotels in the world.

The staffs was really helpful and friendly The room is well designed and clean The position of the hotel is excellent everywhere are shop,bar or restaurant Very convenient

Location is just across the hbf, though a little walking is needed. Breakfast was ok, but not too extensive . No machine coffee available . Reception was friendly and helpful, but can get slow due to many guests at the same time. It’s not actually a Marriott hotel level as other countries.

Best hotel in Leipzig apparently. The experience is top notch. Rooms have very comfortable beds, Nespresso machines and speakers in the bathroom. Guests can use the sauna for free.

Stayed here in Feb 2022. Excellent value for the price. Very friendly people, super location to access Leipzig. Entry in the evening only with your room key, so safe. Clean everywhere. Although it is next to the train station, it is in a direction in which there are no bars for restaurants- so there are no rowdy crowds passing by in the evening. I parked at the Hbf for €5 or 6 daily; from there it is a 2-minute walk, if that, to the hotel. I did not take the breakfast but it looked good. I will most definitely stay here again. Oh yeah, fantastic water pressure from the shower, and the water was warm immediately.

Effective multi lingual receptionist gave us a superb room with great views and amenities. Ma****, then found us the extra supplies and equipment we needed. He knew all answers to all of our many questions. Easy walk from the Bahnhof and easy walk to the sights of Altstadt. Fantastic breakfast. The scrambled eggs were great as were the freshness of the tomatoes and cucumbers.

El servicio de este hotel cayó en picada. Es la tercera vez que me alojo aquí y después de esta experiencia no volveré. Un recepcionista malencarado me atendió al llegar. Mi habitación no tenía internet (como prometieron) y el empleado se rehusaba a darme otra habitación. Después de insistiruna hora, no le quedó más remedio que darme otra habitación. En el pasado había recepcionistas muy amables y serviciales. El recepcionista que me atendió parecía más un pandillero que un empleado de un hotel. El desayuno buffet muy bueno y las habitaciones limpias y cómodas. Mala ubicación, lejos del centro.

Good location near the town and tram stops. Rooms were very big. The staff were very helpful with advising on trams etc to visit the sights. The gym was good as well. Breakfast was nice with a wide selection