Having become accustomed to great customer service throughout the Netherlands our arrival here was marred by the frosty receptionist . We had arrived by bicycle for one night as part of our tour and on checkin we were told that the restaurant was fully booked and asked in a somewhat condescending manner ‘have you not made an advance reservation?’. Having not logged into the hotels WiFi I couldn’t honestly recall. The unhelpful receptionist suggested I speak with her colleague in the restaurant. This I did, he couldn’t find a reservation for us either. However he did say he would have a table free for 8pm so we reserved that. Had the weather been fine we would have ridden back into Lemmer! The hotel is about 2km out of the town. After a shower I discovered we had indeed made a reservation and showed the receptionist the confirmation email from her colleague Chantel. I was then given a story that all guests are sent an email informing them that just because they have made a dinner reservation does not guarantee it! Really? An apology would have been so much more well received! The irony being that ‘Chantel’ informed us that we’d have to dine at six rather than seven due to staff shortages! We then went to the restaurant where it could be seen that there were two tables free which the unhelpful and defensive head waiter informed us were pre-booked. We were seated in what can best be described as the corridor. However, within a few minutes a further table became free and we were invited to take that. The meal itself was OK but honestly you could pay less for better food (and service) elsewhere. By the time we had finished our meal the two “Reserved” tables still remained unoccupied. Our room was fine but how this hotel can claim to be 4* is beyond me. We certainly won’t be back.
Bagus
44 Ulasan