Hotel berhampiran Basilica y Monasterio de Santo Domingo, Lima

This is not a 5 star hotel experience. Clearly the rooms need some modernisation. There is for example only fans and no temperature control air con. Our bedroom only had one bedside table. When we changed rooms things didn’t work and we had to get them fixed. However staff were very helpful. The bed was comfortable and there was a good sized wardrobe and shower. We had lounge access which was a much smaller area than we are used to and served a very limited food and beverage selection, however Oscar was a great host and did everything possible to make our experience better. We went to the gym but a lot of the equipment was faulty. It is limited but one treadmill out of the three had a non functioning ramp. All of the cross trainers were not working properly. We also had a meal in the restaurant which was average but again friendly staff. Thank you also to Clara who realised our experience had not been great.

The Beds were wonderful especially after a long day of excursions. The staff were top notch and so helpful. We arrived very late and they were very quick with the check in. I was able to also book another room at the last minute with no issues. Breakfast was very good and the wait staff were lovely and quick to fill your coffee. The breakfast consisted of fresh omelets, French toast and pancakes, everything was fresh. Quick note Loved the bread pudding!!

Excellent!!! At so many levels First: customer service is outstanding and honestly this is surpassed North America (specifically Canada). Friendly, professional and accommodating. They got us the room early -1:00 pm with special thank you to Diana who helped us with that and with late check out at 2:00 as our flight is quite late (11 pm). Room are contemporary, clean and spacious (Pullman became our favourite hotel chain). Once cute note: they had small bathrobe for our 5 years old 😍 We just arrived to this location and will update my review to reflect the area experience.

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

This Hampton in Lima’s reliable San Isidro neighborhood is a magnificent one for any type of stay. - Location: It’s within walking distance to many must-see attractions and must-eat restaurants, as well as to public transit. San Isidro is safe and reliable for a tourist or business stay. A nice pedestrian median on Av Arequipa, which forms the western border of the hotel, offers a great way to access Parque Kennedy and Miraflores (basically straight south). No walk is longer than 30 minutes. - Atmosphere: The Hampton touches I’m used to were evident here, but they were elevated and enhanced in such a way that only non-USA Hamptons can accomplish. Touch surfaces were absolutely spotless, and natural light always filtered into the lobby through the large, wrap-around windows on the ninth floor (yes, the lobby is high up!). The property is not huge, but it’s just perfectly compact. - Service: A strong commitment to customer service is very clear. I never encountered a passive or unhelpful member of staff. Everyone seemed to greatly enjoy their job, and that type of joy is infectious. I was also impressed at the level of detail the staff remembers from previous days and relays to the rest of the team—if I had an issue that could only be taken care of the following morning, the hotel wouldn’t forget; they would check on me first thing the next day and ask if and when someone could fix it. That’s expected at a Ritz Carlton, not a Hampton…but that’s the beauty of Latin America! - Room: My quarters were fresh, spacious, and as clean as a COVID-era hospital. Does this place EVER age?! It doesn’t seem like it! Everything I needed for my one-night rest was provided in my room. Soundproofing was not quite to my personal standards, but that’s ok. - Value: Value-wise, this hotel rocks. Even though I booked at a discounted rate ($40) through Go Hilton, the average price seldom exceeds $100. Budget-conscious travelers with a craving for earning points will love this Hampton. Plus, the free, hearty breakfast for all makes it totally worth it. While it isn’t luxury, nobody can go wrong with this wonderful Hampton. I highly recommend it.

We picked the hotel because it has triple rooms and it’s reviews. However it’s not the great hotel reviewed 2 and 3 years ago. The good points for the hotel are the employees especially Tanya. The hotel is very clean and the location is great. Breakfast is below par. Only one cup and one hand towel was provided to a room despite the fact that we were 5. The espresso machine did not have cup or capsules for use. No water bottle was provided. It feel management looked to cut cost were posible.

Pleasant Staff. Quick check in, it helps that I speak Spanish, Due to my Hilton honors status I asked for possibility of upgrade, I was immediately offered a two room master senior suite, complete with sun room lounge area, living room that included desk area, sofa area, wet bar, full bathroom with whirlpool and dry sauna, and half bathroom. Plenty of room for me to wake up early and work while my wife slept! The view is to a street, I don’t think any room has a nice view, but do request one in the back due to city noise. I was also issued coupons for complimentary breakfast and drink tickets to use in bar during happy hour on second level. From here we had a panoramic aerial view of the nightly dinner folklore live shows with dancers from the Peruvian coast and the Andean regions (that is what they announced). This is a great show to watch, first because it is very good and not too long, second you get to experience culture and folklore, and third it is free. This truly adds to the cultural immersion. The hotel is in a commercial area, we walked to nearby cathedral, central park and then to miraflores, larcomar area, were we had dinner, walked in the park, etc. So overall a lot is within walking distance. I felt safe in this area, but I always kept an eye out. Upon checkout, we requested late checkout and then we hired one of the taxis that service the hotel to give us a night tour, 2 hours, before taking us to the airport. Got to see city attractions that were on route to airport, plus it was a reasonable fee. Breakfast was in restaurant area, very good, a lot of choices, I was more than satisfied. Overall a pleasant stay, nice room, the hotel has updated lobby and restaurants, friendly staff and good city location. Would recommend.

Nice big room with a comfy bed. Clean and spacious. Getting there is annoying as its across a motorway and the shuttle bus took too ling given the airport is 100m stones throw away. Breakfast is average. Only 3 hot dishes. Really overpriced for what you get but i guess thats the joy or airport hotels.

After a week or more trekking around Machu Picchu and the Amazon, this swanky hotel stay was exceptionally luxurious. The beds are so comfortable, and on our floor, there is a a display of real fruit by the elevator for patrons to help themselves to at any time of the day. The complimentary breakfast is not your usual buffet of dry cereal and basics. You get a vest selection of plated dishes, hot drinks of any kind and fresh juices Guillermo and Armando were our servers in the morning and even with a few cultural different differences in language, they were attentive and generous. The front desk staff, and even the house cleaning Staff went out of their way to ensure our Stay was comfortable. Franco was our house cleaner and he offered us extra water as Our foreign guts cannot handle the tapwater well.

This was my second trip to Peru and I am so happy that I decided to treat myself to the JW Marriott in Lima. The facilities are BEAUTIFUL- especially the gym and sauna. All of the staff are also wonderful, but I was really impressed with Andrea at the front desk and Jose in the restaurant. These two were friendly, professional, knowledgeable and truly went above and beyond to provide the best service possible and help make my stay comfortable and perfect. Thank you JW, I will be back!