Pengguna Tetamu
24 September 2024
Room was stinking of mold and mildew, asked whether the fan and AC can be repaired because they weren't working (hence, the mold in the shower and otherwise). Technicians say: no can't do anything. Then, the hotel has a spa area which is quite nice but for some reason, the staff aggressively and without any reasoning chuck everyone out 15 minutes BEFORE closing time. When asked why, they became even more aggressive. Calling reception, the answer was: 'Oh really?! We didn't know that...let me call them...oh, no one's answering!' What a surprise! When I asked the spa people to call reception to ask about this, also no one at reception answered! Then, wrote the general manager an email who never replied (even after leaving). Then had a call with the assistant manager who said he had to check with the spa manager, came back saying: we didn't know, they're saying that's just how it is. Offered us a free breakfast which was ok. Breakfast was really poor as well, more like a 3-star. This hotel is definitely not a 4-start. Avoid Limerick overall, the Savoy we stayed at was also more of an unclean 4-star hotel.
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