Hotel Pullman di Linyi

Arriving in Linyi, travel-worn from Tianjin, the moment I stepped into the hotel lobby, all my fatigue quietly melted away. Traveling with a child always adds a layer of concern, but I was pleasantly surprised to find that every one of those worries was gently addressed by the thoughtful care here. The most delightful surprise was undoubtedly the unexpected room upgrade. Our originally booked room type was quietly upgraded to a more spacious and comfortable one. The bright floor-to-ceiling windows offered gentle views of Linyi's streetscape, feeling like an unexpected gift that instantly elevated the quality of our stay. This silent yet profound gesture of thoughtfulness made us, first-time visitors, feel truly at home and welcomed. This warmth was further exemplified and brought to life in the lobby bar. An employee named Shi Keqian, with her genuine smile and friendly demeanor, made a rich, aromatic handcrafted coffee that, with each sip, seemed to melt away the lingering travel fatigue. What warmed our hearts even more was her thoughtful attention to our child – she specially offered some delicate and adorable cookies. The smile on our child's face, clutching the cookies, was more captivating than any scenic view. Ms. Shi's genuine kindness wasn't just part of a service protocol; it was a heartfelt expression of hospitality that made this hotel feel less like a temporary lodging and more like the home of a warm and welcoming Linyi friend. On a separate note, the swimming pool and other facilities, including their service, were quite disappointing. After a swim, we found there was virtually no body wash or shampoo available in the showers. When we inquired, we were met with various excuses. This really detracts from the overall experience at such a large, high-star hotel!