Hotel berhampiran Duque de Wellington, Lisbon

Lovely, relatively modern hotel. I got an Uber from the airport as I was unsure of the Metro in Lisbon. However, after some research, I realised there was a Metro station a 10 minute walk from the hotel so very easy to get to red line from the airport and one change onto the yellow line to Rato. Check in was flawless and professional - all the staff I encountered were very nice, polite etc. The room was lovely and very spacious. The floor to ceiling sliding doors/windows were a godsend with the hot weather, as were the blinds and air con! Bathroom was a lovely size, clean and modern. The bar was quite bland to be honest and only had bottled beer. Breakfast was served in a lovely, airy restaurant on the lower ground floor - there was outside tables available on the patio too. Breakfast was good enough, although I felt quite a limited choice. All in all, a great place to stay in a quiet neighbourhood a 15 - 20 minuet walk to the centre or the riverside. Beware though - Lisbon is a very hilly city! Would I stay again - yes, I probably would.

El hotel estaba muy limpio. Las habitaciones eran adecuadas. Todo perfecto. El personal del hotel muy amable, y se preocupó mucho por nosotros. Fueron muy serviciales. El desayuno tipo buffet era genial, había mucha variedad y todo buenísimo. Había fruta en condiciones, pastas típicas, de todo. La ubicación del hotel es muy buena, porque aunque la calle parece un poco peligrosa, el hotel tiene en la esquina una parada de metro que comunica muy bien con todo, y todo tipo de paradas de autobús que te permiten ir a todas partes. Está muy bien comunicado para coger transportes públicos. Además bajando la calle estas en toda la zona del centro de callejuelas.

Room was clean, have both towels and hand towels, changed every day with clean ones. Pillows were good. To use room safe must pay deposit plus 2 euros/day. Has room phone but no phone directory, so unable to phone housekeeping or reception. Had to go down to reception to complain about the choked sink (wash basin): Sink choked, flowing very slowly, waste water accumulated took long time to drain away. However nothing done. Complained in the morning and in the afternoon about the choked sink and unable to use the room phone since no directory. Reception staff in the afternoon did not take note about the choked sink. He said hotel does not give housekeeping phone number to guests. I said that I want to complain to the manager. He said that he had passed on many complaints to his manager, though his manager said “yes, yes” but he saw no change, including the fact that room phone has no directory to call reception or housekeeping. (When we returned 11 days later, there was still no phone directory in our hotel room.) The following morning I told the reception staff that the sink was still choked. He was surprised and he went to our room to see the sink. After seeing that the sink was choked, he assured me that the sink would be cleared. Sure enough, when we returned to the hotel in the evening, the c hoked sink was cleared. Has to climb 6 steps to reach lift/elevator. This can be a problem for older folks with heavy luggage. On our return stay, the room was much smaller. Could not close door of shower room when standing in front of wash basin. Mini fridge did not work and none available for replacement. Toiletry tray in shower area was missing. Not enough space to stand for showering, making it impossible to have a proper shower. Holder for shower nozzle too loose, could not stay in position except when hose was pressed against the wall.

Pictures on the website are from the new building and be aware that once you arrive you can get one of the old rooms (which are dirty with old furniture and insects) that belongs to the next building which is the Estrella Dos Santos PENSION , and they will charge you the same amount as you stayed in a hotel ($232 for two nights) . They put us in a terrible dirty , very tiny room with no view (there was a wall ). We paid for triple room but because they needed to removed/clean an smashed spider from the dirty wall and some stained/dirty sheets from the room they give us a doble room ”while we wait ” (in the same building Pension) the manager said that we will stay there for our whole stay and charged us for a triple room when we stayed in an awful double room. We chose this place for the reviews -8.5 stars (! ) , for the ”laundry service” and the for 17 minutes walk to Saint George Castle, once you are there they say that there is no laundry service and we have to walk almost half hour to get to the Castle and to the CENTER. We felt very foolish. This is the first time that we had a terrible experience thanks to the very poor skills of a manager who treated us like they were doing us a favor. Unfortunately, we couldn't cancel this reservation because we paid when we arrived at the reception area which was very nicely decorated, after this, they sent us to the next building which is connected with the new building. And of course the manager didn't want to refund us at least with the difference for the price of the triple room with a double. I do not recommend this place. Pictures can show themselves

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

The hotel is amazing in every aspect! It’s in the middle of the cruise terminal and the airport. Metro is close by, and 4 stops to go to the city center. The hotel is very new, spacious, and clean. Breakfast is awesome with such a low price €8 (coffee is with decent quality, and you can even order latte, cappuccino or mocha for free). The hotel staff and restaurant staff are all super friendly. The lightning show at 10pm every day is very nice.

This hotel has very helpful and courteous staff. My room was comfortable, with French doors that opened to let the fresh air in. The restaurant downstairs served a BEAUTIFUL dinner, with a scrumptious dessert and nice wine. Highly recommend dining there during your stay.

The hotel is nice, well located near a huge mall (Amoreiras). Rooma are large, breakfast is good. Reception people were nice . We had one dinner in the hotel and it was a bad experience - we received the main course after an hour and 45 minutes, most of my group members gave up and left before and the veal steak we got was overcooked. It is a 5* hotel with no character at all.

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

We Have been coming to lisbon for sixteen years (16 years)! And so far this is our best experience when it comes toooo... Dificult to describe in words what we saw.... The place its location its design is incredible... a whole upper level compared to what we are offered overall in Portugal. The food was excellent from starters to main courses and desert. Also the wine selection is very well chosen. When it comes to the service that was our biggest delight! Our server was a lovely woman called MARIA (from Guinea) - and she made it very special for us. Very kind and present and attentive and caring, to all the small details during the service and for that we are GRATEFULL. We will be back soon because this is what we recognize as ”EXCELLENCE! Keep the good work, MAMA!