Dockside Aparthotel, BW Signature Collection

Upon arrival, the staff mentioned that I hadn't made the hotel payment. They informed me and showed me that the payment was done through trip.com. I was asked to contact trip.com myself. Luckily, the support service team was available and sorted out the issues within almost 30 minutes. And trip.com given compensation for the booking issue in Liverpool. The lady at the receptionist said that I need to collect breakfast from the receptionist every day. She also mentioned that it's very basic and not worth the cost. The pictures show the same breakfast given every day. There is always no staff at the reception as well. The Wi-Fi was the worst and always disconnected, and I couldn't connect. The room was not bad, but there was no housekeeping every day. They didn't provide coffee and toilet paper, and the fridge was spoiled. They only provided one roll of toilet paper when I asked for it, saying they would give it but didn't. On the second day, after exploring the town and returning to the hotel, the main door wasn't operating, and I couldn't go to my room. I waited outside in the cold weather for more than 30 minutes.

We stayed at the Dockside Apartments last night and it was absolutely great! We got a great deal on *********** and really didn’t expect much for the price. On arrival the reception was locked but a quick phone call brought someone to help us. Note: this is a temporary reception; they’re waiting for a new one to be completed which will include a sitting area and possibly refreshment facilities. We were given room 203 with views over the dock - two good sized bedrooms, two bathrooms, comfortable lounge/kitchen/diner. The equipment was toaster, fridge, microwave and kettle and enough crockery and cutlery to make a meal. We only had breakfast. We had a good nights sleep. The shower was powerful and hot. There’s no parking on site but the King’s Dock multi storey is nearby (£18 per 24 hours). Walking distance to Albert Docks, Museums and Liverpool One. We spoke to Andy at check out to get the history of the building. It was such a good stay that we’re planning to go back soon.

We stayed for one night via attending a gig at the M&S arena which is literally 3 minutes walk, fantastic and clean and fresh great location too, staff very helpful especially Chris who helped us with a small issue within 5 minutes, we will definitely be returning here for future visits.