No hot water Saturday morning. Staff would not provide a new room in a part of the hotel where there was hot water, do a cold shower was the only option. Both facility and service from staff unacceptable in this instance.
Upon arrival, room had not been cleaned thoroughly--evidence of spills, hair in bathtub.
At the room rates charged, guests have a right to accept a higher level of quality and service. This hotel will not be revisited on our next trip to Logan.
Terjemah