Hotel Perniagaan di Ealing

TL;DR: Premier Inn Hanger Lane in London offers poor service, inconsistent room cleaning, and a disappointing breakfast. Not recommended. Review: I chose to stay at Premier Inn Hanger Lane in London based on its positive reviews, but my experience was far from what those reviews promised. The hotel’s poor service and lack of basic amenities during my 8-day stay were deeply disappointing. Room cleaning was inconsistent and required explicit requests each day. This policy was not communicated at check-in, and I only found out after returning on the first day to a room that had not been cleaned. On the second day, I finally received basic cleaning and amenities like shower gel, but for the first night, I had to go out and purchase soap just to take a shower. On the third day, despite requesting cleaning in advance, my room was still not serviced. When I approached the reception to ensure it wouldn’t happen again, the staff simply told me to report it “if it happened again” instead of taking steps to prevent the issue. The lack of attention to cleanliness was evident throughout the stay—mud stains on the carpet from the first day remained untouched, despite repeated requests for vacuuming. Breakfast was underwhelming, offering a limited variety of items. There were very few pastries, minimal fruit options, and soy milk was the only non-dairy alternative. The hot food selection was basic, and the quality left much to be desired. Customer service was disappointing across the board. Staff showed little concern for guest satisfaction and failed to provide clear communication about policies, such as the cleaning request system. When issues were raised, they often responded with indifference rather than a sincere effort to resolve them. What surprised me the most was how misleading the reviews were. Based on those, I expected a much better experience, but the reality was entirely different. It makes me question how this hotel has managed to maintain such high ratings. Overall, my experience at Premier Inn Hanger Lane did not meet even the most basic expectations for a comfortable stay. The constant need to chase after basic services, the indifference of the staff, and the lack of attention to cleanliness and guest satisfaction made this stay frustrating and unsatisfactory. For the price I paid, the value was incredibly poor. I would not recommend this hotel—or any Premier Inn location—and will not stay with this chain again.

What a nice hotel! The staff here are all lovely and breakfast is really something to look forward to. I arrived on a sunny afternoon and my room was bright and cheerful. After nightfall, however, I discovered the room to be extremely dark. Although the website shows a lamp on each bedside table, as you would expect, there was only a lamp on one table and not even a socket near the other to plug in a lamp. The desk was in an alcove with a dimly backlit mirror which provided no more light than a nightlight. I could not see the keys on my laptop keyboard, even with the ceiling light on. But when I mentioned this to the reception person in the morning, she had a good desk lamp brought to my room and everything was fine after that. While this is a modern hotel, it seems very few sockets were installed and no USB ports exist so don't expect to charge your phone on the bedside table. But the caring staff makes up for the techincal shortcomings, and I am looking forward to my next stay at Hotel Xanadu.

The Ealing Apartments is an ideal spot for travelers wanting to discover the city. Visitors to Ealing will find that the Ealing Apartments is a fantastic accommodation choice.Traveling to the hotel is easy with Ealing Broadway located approximately 2km away and Heathrow Airport roughly 19km away. This hotel is located near many of Ealing's attractions including KIDZ#1, Acton Mosque and University of West London.After a long day of sightseeing, guests can retire to the comfort of the hotel.

We had a fantastic one night stay here! The room was a great size, staff were all very friendly and helpful, the bar staff were also superb. We also added breakfast to stay and we were really impressed with this a great price for what you get definitely worth doing! we also very much enjoyed the standard 12pm check out, at least from our experiences most other places have an earlier check out making you feel rushed sometimes so this being slightly later is great. Overall had a wonderful stay here and would stay again without a second thought.

I stay with the IHG group every week and one hotel stay rolls into another. However tonight's stay deserves a positive review thanks to young man on reception called Joshua. I arrived at the hotel extremely early, just after 14:00 and understandly my room was not yet ready. Joshua gave me a drinks voucher and set me up in the downstairs bar / restaurant. It's comfy and quiet down there and I was able to get on with some work. Once my room was ready I discovered that I had been upgraded which was a pleasant surprise. Then later in the evening Joshua was kind enough to bring me up a fan along with a key that allowed him to open the windows. So often you're just another number, but not tonight. Joshua was friendly, knowledgeable, professional and polite. I will use this hotel as often as possible and recommend it to others.

Good location. Minutes of walk to Ealing common and walkable to Ealing Broadway. Easy to reach the hotel from airport. The bar downstairs serves good fish and chip. Hotel rate is reasonable and friendly front desk staffs. I stay in this hotel every time when on business trip to Ealing

Floor boards above constantly creaking along with stairs and corridor, whirring noise that keeps starting, getting faster and stopping. Noisy gate on alleyway. TV is size of a 10” tablet and as far away as possible so pretty useless. Very thin duvet. Fan was on and heating off when I arrived and it was only 16 degrees. Took 2 hours for the room to get slightly warm. Heater has plastic panel in front of controls so impossible to change settings. Almost impossible to sit on toilet as nowhere for knees to go as it's crammed into a corner. Only one light switch - either all on very bright or all off. Wasn't expecting anything special, but at least expected a warm, quiet room and good night's sleep. No teaspoon for drinks, just a wooden stirrer. Reasonable space in room for one person. Desk is tiny. Car park free and enough space. Breakfast was just one rasher of bacon, one sausage, one piece of tomato and choice of egg plus toast.

We had a very bad experience at the Hotel Parc in Paris, and we arrived at the Holiday Inn in London, we were a little scared, but thank God it was an incredible experience, since we arrived, the Welcome was excellent, your Admission staff was incredible , polite, with a smile that filled us with confidence, then when we went to the rooms... incredible, a total cleanliness, but more than all the atmosphere since we arrived and its staff that I give it a 100. What happiness and tranquility we they gave. We plan to travel again with my children and we will definitely book at this hotel again. Dora