Hotel Family di Oaxaca, Mexico

Loved the hotel's location. Facilities were great, and they also have parking inside the building ---a plus. The food was really good, especially the steaks, which were well-cooked! All the staff were great, very courteous and respectful.

Frühstück war lecker, lage auch perfekt, bin aber sehr unzufrieden mit der Sauberkeit des Hotels und die Spülung hat leider auch nicht ganz so gut funktioniert.

Ended up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.

On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.

Great rooms and great breakfast! Clean room and AC. Enjoyed it very much.

Nice location. Simple but clean. The cost for bringing your dog is now 250 pesos

Hotel is centrally located close to everythjng in walking distance. There is a kitchen area with coffee and water but we didnt use it. Reception was great as they allowed us to check jn earlier and also booked us a taxi to the airport when we left. Rooms are small but comfortable and with aircondition. Bathroom and shower are good but our room was very smelly throughout our stay not sure where from, either the window which cant close or the toilet. Quite noisy in the morning from all the birds in the garden which might wake you up if you wake up early easilly.