Ulasan DoubleTree by Hilton London – West End

It was terrible if you were not bronze gold or platinum member you had to pay for the complementary water the shower was rubbish you couldn’t move the door on the bath so got hair wet in cold water it was blocked so showering was the water clogged up the tap on the sink just drizzled out so brushing your teeth was hard work.

No problems with anything until the fire shark went off this morning at 7.15am. Very disappointing that no fire Marshall’s or any procedures were in place. We got downstairs guests were sat in the lobby and in the bar. Receptionists were still checking guests out and staff behind the bar was making a drink. No checks no nothing . Lifts were still in use. Very concerning. Spoilt a lovely stay . Could have been a real disaster if there had been a fire

Lovely hotel in a great central location for everything wanted to do. The staff were so helpful and friendly. The choice for breakfast was excellent and we ate in the restaurant one evening and again, the food was lovely. Will definitely be staying here again.

It was really nice experience with Hilton. Front desk was very helpful. Nice location. They upgrade our room.

good location and huge room. like the choices of breakfast too

The hotel was in the perfect location close to a lot of amenities! Hotel staff were brilliant and always on hand when needed. Enjoyed our stay very much! Warm cookie on check in was the perfect welcome!

Check in process was very smooth and the facilities were clean and tidy. Very comfortable stay!

Good stay

Great stuff

Doubletree Hilton is always my go-to and having saved more money via trip and Hilton not price matching, i was worried I would not get my Hilton benefits. However, I was able to choose my room to check in as per, however Hilton seems to have a habit now of when you arrive finding out room has been changed and they apparently upgrading you but it's not actual upgrade! I was given choice of 2 rooms eventually and still pleased with it, Nice view, although a tad noisy on 5th floor facing the main road. Ample space, comfy bed, good size bathroom. Breakfast was actually one of the nicest I've had in a hotel in a long time. Front desk was very helpful and easy to deal with. Bar allowed me to get ice and water to take to my room. Location was spot on with access to tube and buses. Would definitely recommend and would stay again.

Great location for west end shows, Covent Garden and British museum. Lovely hotel rooms and great modern bar. Good hot and cold buffet breakfast. Staff are friendly and helpful. The only downfall was our room was not ready when we arrived at 4.30pm. We had to wait 30 mins but they did give us a room upgrade.

In general it is a good hotel. But the lift is very small and only one is available. Two people with two luggages is the maximum. Room cleaning is quite late (around 3:30pm or later).

Excellent service from the staff all over. Could save energy by reducing the A/C in restaurant

A very comfortable place. Very close to the British Museum. It is also convenient to go to other places. The environment is very good. The breakfast is also very rich, suitable for tourists who come to London for a deep cultural tour.