The Lanesborough, Oetker Collection

イギリス伝統を感じさせるホテルです。 地下鉄駅からすぐで立地も良いです。 ただ、自分達ではバトラー、コンシェルジュさんを使いこなせなくて残念でした。

很好很開心

A London classic. One of the best by all means. The lobby area is so cosy and warm. The staff are friendly and attentive. The interior is so warm. The bar area is a place that you could sit in for hours without getting bored. Overall it’s recommended, however the room charge is quite expensive.

From pre-arrival until leaving early in the morning it was perfect. In every way possible. I / we have stayed in almost all of the best hotels in Londen but the friendliness, the concierge, our driver David, the young man at the reception, the butlers…just wow! Nothing is too much trouble and all of them make conversation and are interested in their guests. They know their hospitality skills. Not even tried the spa and pool so we have something left to try for our next visit. No hotel provides better service than the Lanesborough in my opinion, there are some that are on a high/same level but better? Impossible. See you next time and thanks again from the Palace fans, it’s not easy to surprise us but you did. Oetker management can be proud of the Lanesborough. Obviously it comes with a price but they live up to it.

Very good wedding dinner and stay but lost a mark from us because the Lanesborough spa was really disappointing. The pool and steam rooms were both closed for maintenance for a whole week which was so disappointing. We weren't told about that in advance. When you're paying over £800 per night you have super high expectations so to have basically no spa facilities available was sad. The staff also weren't great at the spa, I pressed the buzzer lots of times for a butler to come to the spa lounge but no one came so I eventually had to walk all the way around to reception. There were very few staff around and they were also quite shy and awkward unlike the excellent butlers and waiters we experienced in the main hotel. I think we should have been told in advance the wet facilities were closed and have some kind of compensation for the lack of those, because it was a big draw of the hotel. It meant in the women's section there was just one sauna and a joint lounge to use. The spa facilities are honestly better at my gym Third Space. Apart from the disappointing spa the rest of the hotel was excellent. All of the food we had was good including at the three course wedding dinner. We got a room upgrade for free on the day which was really nice of them on our wedding day. The room was very large, with lovely views over Hyde park. For us personally the bed was a bit too firm and the pillows much too soft but that's a very personal thing. The butlers were excellent. Sometimes there was a bit of a wait for them to come but sometimes it was almost immediate. Ronald in particular was so helpful and friendly and nothing ever felt like too much. We always felt that they wanted to help and wanted you to have the best time. Ronald and another lady butler also did a great job packing my case. They did it so fast and well organised. They also always did a great job setting up our room properly for dinner with room service with a little dining table and everything. The team of waiters that served us in the Westminster Suite did a great job. Always extremely attentive and on the ball with refills and just alert to you calling them. Food was very efficient and tasty. We met the hotel's cat Lily which was extremely exciting! She is just as beautiful as her surroundings. The hotel dressed up the room for us as we'd gotten married which was nice and they also have us complimentary champagne. We definitely felt looked after the whole stay.

My daughter took me here yesterday first visit Oh my gosh it was Beyond amazing The food the service was the very best I have had for a long time in a London restaurant At one point I asked for the toilet and the waiter said madam I will take you there Nothing was to much trouble is was just fantastic Francesso was great Tom Jules rafael And the lovley cheese guy who was so knowledgable at his job The piano man made it also such a wonderful atmosphere Since Covid it is nice to see standards are so high Well done I’m already planning my next trip xx