Dreamtel London Kensington

Number 1. Spooky, the pictures are misleading. The room given to us was so small I could only fit my luggage or myself Im the room. The furniture is damaged and in need of repair. The mirror against the wall is freaking me out as it has been placed in strange position. The elevator is barely working it reminds me of the girl who went and stayed at the Cecil Hotel LA. WHO DIED!!! I spoke to the receptionist initially to upgrade my room and she would only allow me to if I paid an additional £50. This wasn't very helpful, I paid £250 for two nights, no! It's too much. She said I had to talk to trip.com, which I then did but they also couldn't help. After sole back and fourth the receptionist eventually upgraded the room after I came back to the front desk. To clarify. She said there was no available room. I checked online and there was. I showed her this which she then said, "ok, I'll check again" it was at this point she asked for the £50 upgrade. I was polite and spoke to her I'm second language as best I could to explain and communicate me distress. After negotiations, they managed to arrange me a bigger room, but I can hear train passing every 5 - 15 minutes in the room. The next day I found the house keeping put the towels on the toilet board ! This is the worst thing I have ever seen in hotel service ! I would highly, not recommend this HELtel. The location is great and if you don't mind living in a ******* house for a few nights then be their guest.

Hotel with MICE! Our stay at this hotel was a complete disappointment. The hotel independently canceled breakfast and gave us a small refund. There were several MICE in the room! I complained to the administrator several times, but he did nothing. Our room number was 103. Also in the room there was a very small broken shower stall.

Basement room given and not very helpful as subway train sounds can be heard .location is ideal however heater and telephone were not working , staff on duty called Stan could not rectify the issue and they did not offer a room change

The price was reasonable although it's located in london. However, single room as well as corridor were so small. There were no shampoo and hair dryer, which was so inconvenient.

came hours before check in time to drop our luggages, there's a luggage store provided for free. great service by staff and the room is spacey. pretty and clean area of location too!

😁😁😁😁😁😁😁😁😆😆😆😆😆😆😆😆😆 Small room but I was ok.

It’s fantastically located and the room is good enough for a single person . The price is economical for the central location! Will stay there again!

My husband and I stayed here for one night. We arrived early and were allocated early check in for no extra cost. Unfortunately the restaurant was closed for renovations so we were given £20 refund for breakfast. The customer service was lovely and nothing was too much. The room was small but cosy, comfy bed, nice toiletries and complimentary toothbrush’s were a nice touch. Location was amazing 2 minute walk from Earls Court station and loads of restaurants and cafes which were lovely. Definitely recommend Paul’s Patisserie for breakfast. We will definitely stay here again

Poor water pressure for shower. Small room but have all you need for a hotel stay with convenient stores and underground nearby . WiFi bit slow