Pengguna Tetamu
8 Mac 2024
I Stayed at the Victoria Inn on business in January and it was a very pleasent experience. Both the room and food were of a good standard and the staff were all very pleasant. HOWEVER, I have booked for another business trip in March on granted a none refundable rate of £113 but unfortunately I have just been informed of a funeral in Manchester on the day I was due to stay. I spoke to a lovely guy at the pub and asked if it was possible to move the booking back two nights (which was also £113). He tried everything in his power to make this happen, but even though it would cost them absolutely nothing the manager simply refused to move it under any circumstances. It has now however cost them money as I will not be spending any money on food and drink and will be finding somewhere else to stay the two days later and for all my future business trips to the area. All in all a none hospitable manager working in hospitality, £113 gain for them this time, but their loss in the long-term.
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