Hotel di Kensington, London

Hotel Review: Ideal for Short Stays, But Needs Improvement for Longer Visits Overall Rating: 7 / 10 We stayed at this hotel for 8 nights, which gave us a comprehensive look at the overall service and facilities. While there were several positive aspects to our stay, a few operational and communication issues prevented it from being a seamless experience. Check-in & Service Communication Prior to our arrival, I had explicitly notified the hotel about our late check-in and requested that our room be prepared in advance—specifically asking for the sofa bed to be opened and made up as a third bed. However, when we arrived at midnight, the receptionist was completely unaware of these requests. The room was not ready, and there wasn't even a pillow for the third bed. We managed for the first night, and after reminding the staff again on the second day, the pillows were finally provided. Unfortunately, having to remind the staff multiple times for basic requests was a recurring theme throughout our stay. Housekeeping Issues Housekeeping was another area where professionalism was lacking. On the 3rd or 4th day, we asked a member of the cleaning staff to clean our room, but due to a language barrier (the staff member spoke no English), communication was quite difficult. When we returned that evening, the room had not been cleaned at all. The next day, we spoke to someone who appeared to be a housekeeping supervisor and gave our room number again. Disappointingly, the room was skipped a second time. It wasn't until the evening of our 6th day that Matina at the front desk stepped in and helped us resolve the issue immediately. We truly appreciated her assistance, but waiting until day 6 for proper room service was frustrating for an 8-night stay. Breakfast Breakfast started off fine, but because we stayed for a long duration, the lack of variety became very noticeable as the same items were served every day. The eggs were particularly disappointing: the boiled eggs were heavily overcooked and inedible, and the scrambled eggs were poor. Other items were fine, but it lacks variation for long-term guests. Room & Amenities The room itself was very nice and spacious enough for three adults to settle in comfortably. The only downside inside the room was the lack of wardrobe/closet space and no designated area or rack for suitcases. Location & Neighborhood The location is excellent. There is a bus stop right in front of the hotel with direct links to many key spots. Earl's Court Station is a pleasant 10-minute walk away, and having a large Tesco supermarket right next to the hotel was a major advantage. The neighborhood felt safe and charming. Final Verdict If you are planning a long stay, be prepared to encounter some service and housekeeping friction. However, for a short visit of 3 to 4 days, it is a very solid and convenient option.

The staff here were AMAZING! Warm and friendly, informative, so prompt in their responses. The location was convenient and the room met all my expectations. Highly recommend!

Een groot herenhuis vlak naast holandpark aan notting Hill. Het park Kensington Gardens is vlakbij. Er is een busstation en metro in de buurt . Prijsklasse zit goed. Vriendelijke eigenaar en personeel. De kamer is klein en de badkamer is gezamenlijk per verdieping. Dit zijn telkens 7 kamers per verdieping. Alles is in goede staat. Ontbijt is basis maar voldoende koffie en niet duur. ( 10 pond) . Dus voor een goede prijs kwaliteit verhouding zit je goed.

Our stay at The Bentley was wonderful. The Harrington Suite was lovely and the staff were all very accommodating. Would definitely stay again. 10/10. 

Esta bien ubicado, zona 1 del metro. Las habitaciones son muy amplias, y aunque el edificio es antiguo las habitaciones cumplen con las espectativas calidad-precio.

We arrived hotel early in the morning, intended to store baggages before starting tour. We were greeted warmly by hotel friendly staffs and our baggages safely kept in the store room. Out of our expectation, we were invited to the kitchen for free breakfast. Location of hotel is near to public transports. We can do simple cooking with microwave oven, toast bread and make drinks in the kitchen. We will stay here again when we come to London next time

Hotel znajduje się w centrum Londynu, więc jest bardzo blisko do różnych zabytków. Poszliśmy pieszo do Muzeum Historii Naturalnej i Muzeum Nauki, gdyż znajdują się w odległości ok. dwóch kilometrów od Chelsea House Hotel. Śniadania były dobre: świeże pieczywo, wędlina, gotowane jajka, dżemy, warzywa, owoce, kawa, herbata, soki i inne.