Hotel di , London

Wonderful stay at the Sofitel St-James in London since we entered the lobby !! Wonderful team, always very helpful and very kind. Great quiet room (the best place to sleep in London). Food is excellent (breakfast or room-service). Will return for sure / 100% !! Perfect location in London city center. Highly recommended !!!!

Excellent location where underground station nearby and restaurants are available everywhere. The room is clean and generally the staff are nice and helpful. The only thing disappointed me was that my son had asked for the checkout time at the night before and the lady told him it could be made to 1:00pm. However, I just received a call from the hotel at 11:50pm that I should checkout at 12:00. I was just on my way back to hotel and I had to rush back for the checkout with an elderly.

酒店鬧中取靜，地理位置很好，離白金漢宮就500米，我們住的一樓房間，釆光不足，木地板部分踩着有聲響，早餐部有位主管服務態度非常好，賓至如歸。

I was looking at the Biltmore and the Waldorf but decided to stay at the Trafalgar as they have bigger rooms than the Biltmore and the Waldorf looks like it is in desperate need of an upgrade. Everyone was very polite and helpful apart from one staff member, more on that later. I was upgraded to a Suite on arrival but requested a toom with two beds instead which was granted. The Nelson double room is very spacious and modern. It faintly smelled of mothballs whenever you entered the room and the smell then quickly disappeared. We noticed that one of the beds was sagged in the middle and this was very quickly resolved by the maintenance team and was not an issue for us at all. The only reason i mention it in my review is because Alejandra apologised a thousand times for this “inconvenience” and even send us Macaroons and drinks to the room as an apology. During checkout, Alejandra apologised again and made sure our stay was perfect. There was a key card under the bed which was covered with dust as was the carpet under the bed. Cleanliness regarding this could obviously be better as dust can trigger allergies. The service of the staff at Trafalgar is above that of all other Hilton properties in London and certainly a step above from general hospitality service in Europe. I would give the service at Trafalgar a 9 based on European standards and a 7 based on Middle-Eastern and Asian standards. Breakfast was so highly rated in many reviews of this hotel which also influenced my choice, i was expecting an absolute feast. Unfortunately, breakfast was quite disappointing for us. Staff was great apart from someone who i can only describe as a North-African young woman with shoulder length curls who did not want to give us one of the three empty tables available in the Breakfast room with only 40 minutes available for Breakfast as she was keeping those for families of 7. This is rather absurd and we ended up taking one of the tables anyway as i wasn’t going to sit where she suggested which was away from everyone else. Breakfast in any hotel, especially 5* is always based on first come, first serve. You can’t deny your guest seating space at breakfast as if you were running a dinner service. Vegan options are very, very limited. Fruit selection is even more basic than what you can get at any supermarket in London. There was only Cantaloupe, Watermelon and Pineapple. There were Apples and Bananas for grabs but that is still not enough. Pastries are miniatures which is really shameful for a breakfast buffet. Only sausages available were Pork, no vegan and no Chicken so unfortunately no sausages for me. It’s basically a full English and that’s it. You could order A-La-Carte but that wasn’t special either. We had Amex Platinum credit so we used that for one of the dishes which was not special for the £15 asking price. Room service was basic as well. Food arrived with a very friendly staff member but it was slightly cold. All in all it’s a good hotel fo

Truly an experience. My wife and I brought my mom to London for her 80th birthday, as afternoon tea at The Ritz was still on her bucket list. She had no idea I booked our stay there as well, and the Rolls Royce pickup from the airport. The hotel itself is what you expect, the Luis XVI style common areas and rooms are beautiful, but what really makes the place memorable, are the people. From our first contact with Johan, and our check in with Giacomo, Gavin, Roberto everyone was fantastic throughout our stay. The amount of time that the folks at reception are willing to spend just chatting and sharing stories with you is something you just don't find elsewhere. Many thoughtful interactions with my mom as the whole place seemed to know her big birthday was coming up. It was the experience of a lifetime. Thank you everyone at the Ritz for making it happen.

The St. James is an absolutely lovely boutique hotel tucked into a quiet lane in the center of London. It is close to many of the major sightseeing destinations, wonderful restaurants and shopping, with top notch service. The rooms are beautifully decorated and the bedding can't be beat. The on site restaurant offers a delicious buffet breakfast each morning, or you can order off the menu. Charming bar as well. All the staff was so friendly and accommodating. Truly a special place - thank you for a wonderful stay!

The perfect location in central London. Close to so many restaurants and shops. Easy to get around on buses or a 3 mins walk to Green Park Station. The staff are all welcoming and helpful. The beds are comfortable. The air conditioning works. The best home away from home

Wonderful experience stayed in The Clermont London, Charing Cross. Good staffs, services, restaurants. As well as the great location, it's actually located in the best spot of London, close to the museums, subway, and train stations. Will definitely recommend people to stay here, and I'll also surely come back again.