Hotel Perniagaan di Los Angeles

We chose this hotel because it had a shuttle service from the airport. We were arriving from China after a 20+ hour trip. The shuttle bus driver was very helpful in both directions. However, I am giving this a 1 star review because they scammed us out of $44. As I said before we used the shuttle bus service and did NOT have a car. As we checked in we told the receptionist at the registration desk that we did not have a car two times. We even asked about the shuttle for the next day. We were very tired and jet lagged so when they gave us the paperwork to sign we didn't read it over thoroughly and just signed our name at the bottom like we have done hundreds of times at other hotels. A few days after leaving we saw that they had charged us $44. We called them to find out why and they said it was for parking. They told us there was nothing they could do about it because we had signed the form. We asked to talk to a manager and they put us on hold for 15 minutes then hung up on us. The person we spoke to on the phone was rude and clearly had no sense for customer service. We have stayed at Holiday Inn Express before and it has always been a pleasant experience but this location has some serious issues.

따뜻한물이 안나왔어요 커피머신이랑 전자렌지 있는건 좋았음 위치 좋지만 시설은 모텔급 주차비 11불 미리 차량 등록해야함

So I'm very kinda disgusted.....first off the room itself is extremely outdated, I mean there is actually chipping in the wood, the Carpet is musty and raggedy the legs on the table is poked out the decor looks so retro, the food in the restaurant made all of us have diarrhea, to top it all off, you guys only have 1!! Microwave for all your guests, this is unexceptable and ghetto, I will be calling ihg, you guys make too much money to not upgrade but that aside, Microwave in the room should come standard This was a waste if my points and there was no other one available for reward nights when I checked yesterday I'm to the pont of tears because I'm coming from Michigan for my daughter birthday who has lupus and is very sick all the time, this was the worst experience you guys are not thinking about the customers Outdated and horrible I want my points back I'm asking respectfully, my daughter and I have lupus our feet and legs swelling alot it is quite a chore to go downstairs to lobby every time we needed to heat up foodIhg told me it's mot against any policy to refund the points he said it's totally up to you, so I'm respectful asking that two of my nights points be refunded and I will absolutely take the other room

Been coming here for over 15 years. The club level experience is back!! This is the first time we had the pleasure of meeting Tim in the club. Tim brings us back to ”old school Ritz”... professional, friendly and so welcoming. Tim's service minded generously brought us back to Ritz of the past. We were starting to look at other options in MDR area due to lack of customer service at this hotel. However, between Sergio's omelette service, Maria's passion for service, Adam's continued professionalism (and great Margaritas), and Tim's unbelievable attitude towards members in the club we are going to continue to call this our second home! Please add Tim to the Club full time... AMAZING SERVICE!!!

The people at the hotel are very sweet and accommodating but they need to do better when cleaning hotel rooms…the sink smelled like sewer water. I thought it’s just one night but every time we turned it on it was a strong odor. I felt gross even washing my hands, let alone brushing my teeth. The drain should be cleaned at hotels. The vents were full of dirt. I had my baby and it just disappointed me more than anything..it felt dirty. It was too late to switch or do anything. Please do better for the health of others.

Not so noisy considering close to freeway. The breakfast is the same every day, no variation, nothing special. Always competing for a table when big groups are checked in, not good.

Stayed here for 3 nights to attend a high school reunion. It is conveniently located in a quiet location and close to the freeways. Stayed on the 4th floor. The room was clean and the bed very comfortable. We had the daily breakfast which had a nice selection. Annie at the front desk was great. She was very friendly and helpful. Marco in the breakfast area was great too. He was very friendly and attentive. He kept everything clean and well stocked. Would definitely stay here again.

Great experience! Clean hotel and nice location in a great area that’s near some good food spots. We were in town for Horror Nights at Universal Studios and this hotel was a great distance away — away from the hustle and bustle but still near shops and restaurants. Def would stay here again!

Rooms are nice and clean, beds comfortable. Highest floor water pressure was more like a drip, but that might be the rainfall shower head. Pool is nice, no hot tub, but there is a fire pit which the staff helped us light. I had an early flight, and they had an option to skip the breakfast at a lower price. Very useful. Lots of restaurants within close drive.

They charge 15 dollars a night to park overnight , really a bit much Room was clean but old. Definitely needs a refresh The bed mattress could really be replaced The breakfast was very good