Hotel Mesra Haiwan Peliharaan di Los Angeles

Segala-galanya sangat baik sehingga saya menginap semalam dan saya diberitahu baik-baik saja tetapi ketika saya pergi ke meja saya diberitahu tidak! Pengurus adalah keperibadian yang sangat kering dan jelek pada pendapat saya!

We were really looking forward to this stay. Unfortunately we had a terrible experience. When we pulled up to the hotel we pulled up to extremely loud noises made by workers on strike. Nobody gave us an advanced notice that there was a strike going on. The restaurant and bar was closed because of the strike which was very inconvenient. The workers or people on strike started making noise at 6am. We had a late night the night prior and because of this we got no sleep. This was an absolute terrible experience and I wish someone would have told us this before we got to the hotel. We feel like we got robbed of our money. Unreal.

Ini untuk anak-anak saya, untuk kemudahan ujian asid nukleik di lapangan terbang. Persekitaran hotel sangat baik, dan katilnya sangat selesa. Terdapat banyak tempat makan di kawasan sekitar, dan ia adalah mudah untuk pergi ke lapangan terbang. Hotel ini menyediakan perkhidmatan ulang-alik lapangan terbang yang mudah, yang sangat baik. Pendek kata, anak-anak saya sangat menyukainya.

Lovely staff, great location, hotel was good overall. Restaurant / bar area by entrance a bit cramped, and staff forgot our order, and morning breakfast conveyor belt-ish. Otherwise enjoyed my stay and would recommend. Near to universal, by taxi, and short walk to Hollywood boulevard

When I booked, they had no hot water in the entire building and it was cold cold. They promised to give me some of the money back but I’m yet to get it. It’s the first time for me at a hotel that didn’t provide basic things like toothbrush or comb etc. it’s a little outdated too

Very clean and spacious room . The front desk was pleasant to deal with . Overall 4/5 stars

Enjoyed my time staying at the LINE! Lots of food options around and the front desks are really welcoming!

房間很小，但整體服務還是可以的。第一晚房間對着夜市有點吵，第二晚就給換到另一個有景色的角落了。酒店設計細節滿滿，不過大多數是公共空間，酒店房間裏設計一般，除非是花大價錢住套房

This is our second time staying at this beautiful property Residence Inn LA Live .. and we always loved our stay! Our room was large, very neat, comfortable and have a wonderful city view. Staff were very accomodating and granted our request for a room on higher floor with tub. The only minor issues during our stay were AC not cooling enough, and kitchen sink light & exhaust not working. It was resolved it right away after addressing it to the guest services. Housekeeping service was amazing. Our room is always tidy whenever we return to our room. Thank you so much! We loved the free breakfast every morning. Valet parking was runned by a third party and it’s a first come first served basis. We felt rushed whenever we unload our belongings. Anyways, we would definitely return in the future.

The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it. There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it. Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.