Il Pozzo di Santa Zita

I first came across this place on Google Maps, where it is described (as of June 8th 2024) as a "3 Star Hotel". Apple Maps lists it as a "Bed & Breakfast". Tripadvisor puts it in the “Guest House” category, with an adjacent button labelled “Visit Hotel Website” and rating it as “#42 of 198 B&Bs / Inns in Lucca”. Only after we had made an unrefundable booking did we discover that it was in fact 5 individual ensuite rooms to rent in a restored historic house. Il Pozzo’s own website says it is a “Room Rental”. This is not what we were looking for and the proprietor should take responsibility for the confusion caused by the various listings. It has to be said that anybody seeking AirB&B style accommodation would likely be quite pleased with it. Location is great, rooms are recently restored and very well appointed with interesting quirky furniture. Our ground floor room, though dark, was spacious and had a wonderful bed and good bathroom facilities. The website advertises that it has “Multilingual qualified staff“. The only “staff” we encountered (briefly) was the proprietor when she checked us in, who may well speak 9 languages, but I suspect warmth isn’t one of them. She insisted that we check out by 10:30 (though she wasn’t around at that time to check) and could only suggest some shop down the road where we might pay to have our luggage minded for one and a half hours until our train. I do not like to give anywhere a 1 star rating, especially a place like this which is fundamentally good, but the confusion around the listing of this establishment is misleading and inexcusable.

What a wonderful find this was! It was one of the most beautiful B&Bs we have ever stayed it - the furniture, decor, smell and ambience was so lovely it was difficult to leave in order to explore the beautiful small city of Lucca! We stayed in the purple room but whichever room you will stay in you can be assured of a warm welcome, a touch of luxury, and the perfect location. We'll be back!

Loved our stay here… Beds were comfortable …. Room was updated and very tastefully done …. It is right inside the walls of Lucca near the fashion stores ….. Frederica at the front desk was very helpful and so kind …: we will be back and would highly recommend

Location of hotel was great. Not too far from gate. Staff was welcoming and cleaning staff friendly. My only complaint would be lack of breakfast. We were advised to go to a cute place but pastries and side dishes were very expensive. Maybe arrange with a local bar for a continental breakfast?

This stunning boutique hotel is right in the heart of the beautiful city of Lucca. Each of the 5 rooms are individually styled by the owner using a classical mixture of high quality & quirky fittings. The bed was incredibly comfortable and the bathroom luxurious. There's no breakfast or dinner available but there are multiple fantastic dining options within a 5-10 min walk of the accommodation. We loved Lucca and will definitely come back to Il Pozzo di Santa Zita when we return.

This property is outstanding! Full of historic character and charm and very close to all the sights of Lucca. We stayed in the green room and it was beautiful, all the finishing touches really added to the uniqueness of this guest house! The bed was very comfortable and the air con was very welcome! Well stocked and reasonably priced mini bar with local beverages. Would highly recommend staying here

Fabulous accommodation, stylish clean, the most comfortable bed ever! Great location, friendly staff, perfect temperature air con, mini bar, gorgeous coffee, tv, amazing shower, good communication to accommodate late check in, perfect!

We highly recommend this tiny hotel with only 5 rooms. Each room is spacious and furnished in a quirky and fun way. Everything was very clean. We had the green room at the top - as others have said quite a few stairs especially with luggage but well worth it. The only small thing missing was a safe in the room. The location is great, very close to lots of shops and restaurants and the main sights. A lovely square close by for breakfast as recommended by reception. We drove to drop of our luggage. You need to tell the hotel in advance if you are going to do this as they need to get you a permit to drive in the pedestrian zone. On the way back we wheeled our cases to the car park as we had managed to park at the one within the walls by puerta Santa María. You can only pay for one day at a time at the car park so you have to remember to renew it but you can pay for another day in an app. We would definitely stay here again. It was quiet despite its central location. Reception is not manned in the evening but this is not a problem- there is a number to call if you need anything after reception hours.

We visited Lucca, Italy for the first time in May 2023. We picked Il Pozzo di Santa Zita because of reviews we read online. We loved it! The Inn is in a perfect location; the piazza of Santa Zita is around the corner, with wonderful cafes and the beautiful church, which we visited. The decor is very creative and the views out the windows are so picturesque. As other reviews have mentioned, you need to be prepared to carry luggage up stairs, but it was well worth the effort. We would absolutely stay there again if we are able to return to Lucca!