Hotel Lumut dengan Gim

Poor Maintenance of Virgo Teluk Batik Resort. The room are outdated while full of dust. Even though they have changed my room, it still dirty and i can't complaint much since im so tired and Im pretty sure it will take longer time for them to fix it. Me and my husband decided to move from 419 to 104. Both room have a very dusty and poor maintenance. They also leave old pipe at the toilet. (I believe the maintenance guy forgot about it). We also have a difficulty in opening the door due to their lock issue. If possible, i can write tans of complain hoping them to upgrade their hotel. Too bad since they have a good location (5 mins walk to Teluk Batik Beach), but poor resort facilities and maintenance. Not to forget the lift are too small for 5 adult people to be in. Dirty lift since no staff stopping the guest from changing their cloth (after playing at the pool/ beach) before they use the lift. However, I like how Puan Normala engage with the guest and overcome the situation when the guest are unsatisfied with the room. She also alert on her surrounding. I make a complaint to the staff at the front office (male) without knowing his name since he have no name tag. Instead of listening to my complaint he straight away asking me to wait for a housekeeping staff at our current room. Second time i came to the lobby complaining that they are giving us wrong info through their only platform (room with balcony) while the room they assign to us are without balcony. Puan normala straight away talking to me and saying that she heard i request for a room change. I was surprise. She is a good leader and have a very good empathy and customer service. 10/10 for her service.

Lokasi yang strategik.. Berada diantara laluan ke jeti lumut dan jeti marina. Untuk makan malam mudah, bawah hotel je ada da kedai makan.. Akan menginap sekali lagi bila nak ke pangkor semula.

Bilik selesa,aircond sejuk,line coverage telefon okayh,kemudahan air panas air sejuk setiap tingkat,dlm bilik air water heater berfungsi dgn baik,tandas bersih,berdekatan dgn 7e, 99speedmart,kedai runcit berdekatan bawah,dkat dengan pantai teluk batik,klau nk makan tengah hari, traffic light dpan hotel masuk simpang kiri ,nama warung ibu,situ port makn sarapan dan makan tgah hari murah dan sedap

Good location - in town area n faces the sea. Wonderful sea breeze! Jetty is nearby. Friendly front office personnel. Basic room but very clean with a comfortable bed. Has a water dispenser outside the room. Worth to stay here. Will definitely be back!

A beautiful hotel with lovely view, in dire need for a refurbishment. Double room on second floor was spacious & had a lovely sea & pool view. Beach was clean with soothing sea waves & calm sea. Bathroom sink needed to be unclogged upon check-in. Toilet flush has to be held down until all waste has been ”sucked” in. No toiletries holder in shower area besides the built-in space for bar soap. Pretty inconvenient as there was no space to place face wash, shampoo bottle, bath gel bottle. Shower screen is old and unsightly. Aircond is noisy. Cabinet door covering mini refrigerator squeaks upon opening and closing. Instant coffee sachet provided did not taste like coffee. Hotel is very near to 7-11, Speedmart99, many dry seafood produce retail shops, jetty & few eateries. Laundry bag & bedroom slippers provided. No hair dryer & iron in room. Need to request. Had very good Americano coffee, doughnut & nasi lemak at 989 Cafe near the jetty. Warm hospitality & cosy cafe. Definitely worth a second visit, if hotel is refurbished.

Bilik yang sangat luas & selesa . Nak solat pun banyak ruang , siap boleh berjemaah sekali lagi . Dekat tv siap boleh layan youtube lagi . Wifi pun laju . Location sangat strategik 🫶🏻 will repeat again soon 👍🏼👍🏼👍🏼 Bilik ada kipas & aircond 👍🏼👍🏼

Marina Heights Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Visitors can take advantage of complimentary parking directly at the resort.Smoking is limited to specified smoking zones. Marina Heights Resort provides a superb assortment of leisure amenities for guests to enjoy. Each day at resort, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.