Hotel Mewah di Seoul

If taking subway you can head to exit 10 of jamsil station and you can go through the lotte world mall before street level, head straight, take the escalator next to the aquarium up, exit the main doors and cross the road to the left for the hotel. (It it not sheltered/ connected directly between the mall/ station and hotel). We took the side entrance lift up to the reception but if you go further down you’ll see the main car drop off and concierge. The staff service was really friendly, although at the check in reception we were given a list of rules and asked if we had any questions, so the hotel vibe felt quite formal and stiff. Was concerned about the rules on the swimming pool booking and bringing outside food in, but the staff around were kind and welcoming so we soon felt at ease. Was able to rent the required swim cap free of charge. Room was classy, spacious and bed and bath comfortable. We booked the lake view room but one can only see it at the side when nearer to the windows. We had indicated we were celebrating our wedding anniversary but there were no special greetings in the room or wishes at reception, which normally hotels would as part of their hospitality. The lake view from breakfast and the pool was beautiful! Heard it would be even more beautiful in spring! We enjoyed walking around the lake and exploring the restaurants on the other side. Great shopping location next to the lotte mall The swimming pool is small with one lane for laps and others for relaxing. There’s a heated jacuzzi outside and within the beautiful changing area was also has a hot bath and another neat amenities. The gym was huge and had so many machines! All in all a great and beautiful stay! Wish we stayed longer than one night! The only con is that you have the transfer lifts at the reception level each time you go out or in so you’ll just have to meet and greet a lot of people along the way.

Great service. Very nice view on high floor. Check in and out was fast and efficient. Pre-arrange deco in hotel room was excellent. Will definitely revisit the hotel again.

Hands down the best hotel in Seoul in terms of facilities and services! Location is very strategic and even they offer free transport and also shuttles on popular places In my opinion this hotel is really a great cultural experience for foreigners. I recommend to try their gym and also sauna. They provide jerseys and also luxury powder rooms To end, they also have the best breakfast

Lobby is great the room is great , the bed is comfortable, except for the sofa, my friend sat on the sofa in the room, and she was being bitten by some bugs, not sure if it’s the bed bugs. Her skin was all red with small dots on it. The staff are polite but they are not really helpful, which I expected more for a five star hotel. When you are trying to move your luggage on the car, there are 3 staff outside, all of them are guys, none of them tried to help me the 2 big luggages which was quite inappropriate! But the staff at the front desk is kind and friendly.

The hardware of the hotel is top notch. It is new with great facilities. The view over the city was breathtaking. The restaurants, especially the buffet restaurant and Eatanic Garden were amazing.

Perkhidmatan yang sangat baik. Kaki saya tercabut dan memerlukan pita pelekat. Saya membuat permintaan di Room Chat dan mereka menghantar saya dalam masa 5 minit. Pada kesempatan lain, kami perlu pergi ke Sanchon untuk temu janji makan malam tetapi tidak dapat mendapatkan sebarang urber atau teksi pada apl, jadi kami cuba bertanya di meja depan hotel. Kakitangan mereka mengatur teksi untuk kami dalam masa 10 minit. Sangat dipuji kerana kecekapan dan sikap ”boleh buat” mereka! Satu-satunya kelemahan ialah sarapan hanya dihidangkan sehingga 10:30 pagi. Alangkah baiknya jika sarapan pagi sepanjang hari disediakan kerana pelancong masa lapang tidak mempunyai jadual yang padat dan cenderung untuk bangun lewat.

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

Location is more suitable for business travellers who want to work & commute in financial district, otherwise there’s not much to do in this whole area as it’s very hard to find a decent or simple eatery which opens near late night compared to living in Dongdaemun and Gangnam. Our room is located high and we can have a glance of the nearby buildings and overlooked further. They don’t provide full amenities compared to 2 other 5-stars hotels we had stayed in during this trip. So prep yourself with our necessary amenities like earbuds, combs, earplugs, sewing kits if needed in any case.. The hotel room is quite spacious and toilet is equipped with a bathtub which we didn’t get to utilise at all but my child had once because she wanted to play a bath bomb for 10 mins. Other items like ironing board, iron, Nespresso coffee machine, distilled water bottles, beverages and condiments, safe box, fridge were all provided. And I find it quite troubling as there were too many ‘big-country’ tourists either staying in the hotel or those living in Seoul going to the Hyundai Seoul mall to buy luxury goods. And the entire mall is crazily flooded and packed with youngsters on the day of our check-in and the next day. Some came to window-shop while most others came in for food and perhaps after meals, to seek shelter and shield from the cold. You won’t be believed this you can’t even find a place to eat as all fast food eateries, snacks counters and restaurants were fully unavailable. There were basically long queues everywhere you go. Ended up my super famished poor child had to walk a long way with us & venture out in the cold to find any available restaurant to have our dinner. International breakfast is served daily at L5 and the buffet spread is limited compared to the one we stayed & had in Dongdaemun. We had to pay additional 55,000KRW (SGD55) per day for our young child to dine in with us as her breakfast was not included in our accommodation package. I think it’s really too expensive and given that we always came down only at 9.30am and the breakfast stopped at 10am sharp. The food she always had was a small bowl of cereal, 4 small bite-sized hash-browns and a glass of milk only where she had to eat fast within 30mins before they closed for the day. For such price paid, it’s totally not worth it and we can’t avoid paying lesser despite they knew we only had 30 mins left to dine. Overall the concierge service crews’ attitude and professionalism were excellent and Fairmont had the best staffs with great service i encountered during our 3 weeks stay across 3 different 5-stars hotels. I wished I will have another chance to stay here again but the price for each night is SGD450++, which is really expensive.

Conveniently located next to IFC mall. There is a walkway at L1 that leads you directly to the mall with many high end stores. However, I am not quite happy with their pool. Half of the pool is blocked for play. There are about 20-30 kids there. I doubt they are all hotel guests. The remaining two lanes are ”members only,” and ”laps.” I am not sure what kind of membership you need to be able to swim on the members only lane. That lane is usually not occupied. The lap lane is busy. People jump in and out wihtout notifying the people alreay in the lane. I hit severl people by accident because of the lack of warning. When I asked whether I can use the members only lane. I was told no. Again, I am a paying guest for the hotel. Why can't I use the members only lane? In addition, they have to clean the pool every two hours for 15 minutes (pool is closed during the cleaning). I have never seen a pool that needs cleaning every two hours. Very poor management there.

I've stayed at the JW Marrriot Seoul several times due to the excellent location, amenities in the vicinity ans access to many good food and shopping. The service is always professional though less personal. This time9lround the guy at the reception - Michael, was cheerful and a good eye for detail. He noticed my birthday was on Sunday and wished me happy birthday in advance. Although I was checking out on Saturday, he offered complimentary small bottle of korean sparkling wine and some fruits. That was a nice gesture which he didn't have to. Thank you Michael for making this stay a little special.