Hotel berhampiran Auchan SUPERMARCHE LYON GERLAND, Lyon

First off- the rooms are small, but ok. A/C is non existent. It simply does not work. It was also very loud from street noise . So, We accidentally left our passports behind in the safe and we were assured that they could ship them to our hotel in Avignon overnight. Our passports got sent to UPS (after paying a premium directly to the link that the general manager of the hotel provided us with and an email exchange with the same GM saying that “the postman picked the package up this afternoon and you should have it shortly “. Only to discover a UPS email saying our package would not arrive until 3 days later (the day of our flight). Had the manager told me that this was the potential outcome I would have taken the TGV to retrieve the passports from Le Royal hotel myself. I’m appalled by the lack of follow through and customer service that transpired during our stay. This place , while centrally located is embedded with amateur hospitality.

2 personnes dans la chambre et seulement une paire de chausson, Nous avons demandé une deuxième paire aux personnes de l’entretien mais nous on répondu 1 seule par chambre dommage

Great location, in the heart of Lyon city center. Very clean room. Plenty of good restaurants just down the street and all around - and luckily its not not noisy at all in the room. The night shift receptionnist is friendly and nice. For a 4-star hotel, it would great if bottled water could be provided in the room although water refiller is available at the reception. But well, the fact is that 4-star hotels standard in Europe is definitely lower than Asia’s 4-star hotels.

Superb room and service. Friendly and understanding staff (especially the morning breakfas crew who came out to inform us the breakfast is ready). Nice smart tv and provided heater/ fan on request.

Ce nouveau complexe propose des prestations haut de gamme à tous les niveaux. Chambre spacieuse avec une literie au top des standards actuels pour cette catégorie d’hôtel. La déco est vraiment très étudiée et magnifique. Le petit déjeuner est incroyable ; bref une adresse à retenir.

Séjour un week-end à Lyon. L hôtel est récent, chambre vaste,agréable propre avec petit balcon. Rue calme.L 'emplacement est un peu éloigné de la ville, mais station de métro à 10 minutes à pieds. Possibilité de stationnement dans la rue devant l hôtel. Restaurants proches. Petit déjeuner basique mais correct. La réception est fermée de 12h à 15h, nous nous sommes trouvés devant un hôtel fermé en arrivant à 14 sur place...

L'hotel si trova in una zona molto commerciale con diversi catene di negozi e con ristorante e MC Donald. Inoltre è a pochi minuti in macchina dall'aeroporto. La struttura è nuova e le camere sono modernamente arredate. Il bagno con la doccia molto comoda. La colazione molto abbondante e ricca di prodotti. Letto comodo e camera silenziosa. Parcheggio gratuito sotto l'hotel. Rapporto qualità/prezzo ottimo.

After a long travel day, I just needed a cool, quiet, dark room with a comfortable bed to help put some jet lag behind me. After checking in, I went to my assigned room to find that is was rather warm. I visited a colleague’s room to see if perhaps all the rooms were warm or if it was just mine, and my colleague’s room was cooler. I reported to the front desk and asked for assistance. The front desk was attentive and responsive, but suggested I give it a few hours to cool down. We ate dinner in the on-site restaurant (which was fantastic) before returning to the room. After two hours, the room was still hot (24-25C) so I asked for a different room. I was given a different room but on the same sunny side of the hotel. The room may have been a little cooler, but not much. Perhaps the A/C is not adequate to overcome the heat transfer through the aluminum window frames or perhaps ok just tried two different hot rooms, but I’d urge caution if staying here on a warm day. I stayed in March (when it was much cooler) and had a very pleasant stay. The staff is friendly, the rooms are clean, the amenities are nice. If staying on a warm day, I’d suggest a room on the back of the hotel. Perhaps it would be cooler.

At a guess, we have stayed at this Hotel 8-10 times over the past years. I am sorry to say that after our last experience, we will never stay there again. As a 5 Star Hotel, it was slipshod and dissappointing. On arrival, at 16.45 there was nobody on the Reception Desk, but there was a sign which said ” There is nobody on Reception at present, please take a seat and wait ! There is still construction works going on at the adjacent ****** and there are now only 4 parking spaces for guests. which includes one for disabled and one for electric car charging. The only parking is an unattended open car park some 800 metres from the Hotel and I was not prepared to leave a £200,000 car loaded with luggage, laptops, phones and personal items there. The Receptionist agreed that I could occupy a disabled person's bay on the proviso that he could move it if required. The suite on the mezzanine floor was fine apart from the following;_ - Only 5 TV channels none English. - No Notepad or pen. - No list of Telephone numbers to call reception or room service. - Ony 2 towels for 3 persons, when charged extra for 16 year old granddaughter to stay in the suite. Same for Glasses, cups, Tea bags milk. Just 2 for 3 persons. - The Wifi was awful and kept logging you off. Later found out that you could log in using any old name name and email address you cared to enter ! _ One Loo roll ,part used and no spare. - A Huge Stag Beetle was discovered on the sofa and at that point we had not opened the doors to the balcony. We were aware that the main Restaurant would be closed on the Tuesday that we arrived ,but shortly before we left England I received an email that room service would not be available either but we could have a cold meal in our room.Oh well onwards and upwards ! The cold meal turned out to be a choice between smoked salmon, cheese or cold meats each served with bread and butter. No desserts, not even Ice cream. Anyway, we opted for 2 salmon and 1 cheese. After a long wait, the receptionist knocked on the door with the salmon and cheese and a basket of bread which he had himself prepared and it comprised a single baguette cut up into slices and 3 pats of butter. The salmon was just as if it has come out of a packet and there were 6 miserable slices of 3 different cheeses. The cost for this gastronomic extravaganza was €127.00 which included Room service and a warm bottle of white wine( No Ice bucket either). Total cost for a nights stopover with breakfast with hard sausage and rubber bacon was €603.60. Sorry Pavillon, don't expect to see me again.

Dans l’ensemble bon hotel avec bon rapport qualité prix ! Malheureusement manque de professionnalisme de la part du personnel, qui m’as facturer la chambre une deuxième fois alors que j’avais effectuer le paiement en ligne ( ils m’ont dit oui on s’est rendu compte de l’erreur on vous rembourse d’ici deux semaine, pas d’excuse, pas de geste commercial ) De plus on vous facture 10euro un parking ouvert sans sécurité tout le monde peux s’y garer donc un conseil ne le prenez pas il y a des places gratuites a l’extérieur