Hotel berhampiran Traboule Vive la Couleur, Lyon

First off- the rooms are small, but ok. A/C is non existent. It simply does not work. It was also very loud from street noise . So, We accidentally left our passports behind in the safe and we were assured that they could ship them to our hotel in Avignon overnight. Our passports got sent to UPS (after paying a premium directly to the link that the general manager of the hotel provided us with and an email exchange with the same GM saying that “the postman picked the package up this afternoon and you should have it shortly “. Only to discover a UPS email saying our package would not arrive until 3 days later (the day of our flight). Had the manager told me that this was the potential outcome I would have taken the TGV to retrieve the passports from Le Royal hotel myself. I’m appalled by the lack of follow through and customer service that transpired during our stay. This place , while centrally located is embedded with amateur hospitality.

We needed to stop en-route to Marseilles and also needed EV charging. It is the first time we have used B&B Hotels and it won’t be the last. Booking is easy via the app and it is worth contacting the reception and saying that you have an EV. We arrived, booked in, were given one code for front door, garage and room and when we parked up there was charging point ready to use. The rooms are functional, clean with more sockets than you can ever use - nobody has that many devices - comfortable beds and great conditioning. The breakfast was included and was all you needed for the journey ahead. The receptionist was most helpful and guided us to a local brasserie George being Sunday that was a blessing.

It is very close to the station and the traffic is very convenient. There are supermarkets around, and you can walk to the scenic spots.

Nous sommes venue pour le week ends de Pâques avec ma copine nous avons était super bien accueilli, la chambre que nous avons eu était vraiment parfaite très belle et très propre. Aucun regret sur cette hôtel je le conseil fortement pour le prix il est parfait. Le petit déjeuner très bon avec des produit maison et frais.

2 personnes dans la chambre et seulement une paire de chausson, Nous avons demandé une deuxième paire aux personnes de l’entretien mais nous on répondu 1 seule par chambre dommage

Séjour un week-end à Lyon. L hôtel est récent, chambre vaste,agréable propre avec petit balcon. Rue calme.L 'emplacement est un peu éloigné de la ville, mais station de métro à 10 minutes à pieds. Possibilité de stationnement dans la rue devant l hôtel. Restaurants proches. Petit déjeuner basique mais correct. La réception est fermée de 12h à 15h, nous nous sommes trouvés devant un hôtel fermé en arrivant à 14 sur place...

This is an amazing hotel with impressive architecture and huge grounds which allow a stunning view over the surrounding area. Staff were welcoming and the room was comfortable and clean. Breakfast was served in the large dining room and offered a wide selection of continental breakfast items. My only concern was that the outdoor tables were under my bedroom window and those who were drinking late into the evening could disturb someone who was not someone who went to bed late. With all the grounds, it might be possible to relocate this seating area. But this is only a small point.

Very well priced, modern and very comfortable hotel. Good location off autoroute for one or two nights stay and close to Lyon centre. Good breakfast. Rooms have separate bathroom and loo, modern rain shower with great design and finish. Highly recommended.

At a guess, we have stayed at this Hotel 8-10 times over the past years. I am sorry to say that after our last experience, we will never stay there again. As a 5 Star Hotel, it was slipshod and dissappointing. On arrival, at 16.45 there was nobody on the Reception Desk, but there was a sign which said ” There is nobody on Reception at present, please take a seat and wait ! There is still construction works going on at the adjacent ****** and there are now only 4 parking spaces for guests. which includes one for disabled and one for electric car charging. The only parking is an unattended open car park some 800 metres from the Hotel and I was not prepared to leave a £200,000 car loaded with luggage, laptops, phones and personal items there. The Receptionist agreed that I could occupy a disabled person's bay on the proviso that he could move it if required. The suite on the mezzanine floor was fine apart from the following;_ - Only 5 TV channels none English. - No Notepad or pen. - No list of Telephone numbers to call reception or room service. - Ony 2 towels for 3 persons, when charged extra for 16 year old granddaughter to stay in the suite. Same for Glasses, cups, Tea bags milk. Just 2 for 3 persons. - The Wifi was awful and kept logging you off. Later found out that you could log in using any old name name and email address you cared to enter ! _ One Loo roll ,part used and no spare. - A Huge Stag Beetle was discovered on the sofa and at that point we had not opened the doors to the balcony. We were aware that the main Restaurant would be closed on the Tuesday that we arrived ,but shortly before we left England I received an email that room service would not be available either but we could have a cold meal in our room.Oh well onwards and upwards ! The cold meal turned out to be a choice between smoked salmon, cheese or cold meats each served with bread and butter. No desserts, not even Ice cream. Anyway, we opted for 2 salmon and 1 cheese. After a long wait, the receptionist knocked on the door with the salmon and cheese and a basket of bread which he had himself prepared and it comprised a single baguette cut up into slices and 3 pats of butter. The salmon was just as if it has come out of a packet and there were 6 miserable slices of 3 different cheeses. The cost for this gastronomic extravaganza was €127.00 which included Room service and a warm bottle of white wine( No Ice bucket either). Total cost for a nights stopover with breakfast with hard sausage and rubber bacon was €603.60. Sorry Pavillon, don't expect to see me again.

Dans l’ensemble bon hotel avec bon rapport qualité prix ! Malheureusement manque de professionnalisme de la part du personnel, qui m’as facturer la chambre une deuxième fois alors que j’avais effectuer le paiement en ligne ( ils m’ont dit oui on s’est rendu compte de l’erreur on vous rembourse d’ici deux semaine, pas d’excuse, pas de geste commercial ) De plus on vous facture 10euro un parking ouvert sans sécurité tout le monde peux s’y garer donc un conseil ne le prenez pas il y a des places gratuites a l’extérieur