Hotel Kolam air panas di Macau

The staff both at the swimming pool/sauna and breakfast were very impolite and did not respect any personal boundaries. For instance, one staff silently took the plate full of food from the table without even asking, while I was clearly eating from it. Another instance was when the staff decided to turn off the sauna (reduce the heat) while we were clearly seen inside through the glass door. The staff member responsible for the swimming pool/sauna entrance was coughing without covering her mouth or wearing any mask. Her duties included distributing the locker keys and giving pen to sign in the entrance journal. Why would the hotel even have this journal if there is a swimming pool/sauna entrance system which is accessed using a hotel room card? So, the actual number of stars that can be given to this hotel is three, only thanks to the nice interior and check-in staff.