Hotel berhampiran Cuckoo-Palace - Cuckoo Clock Shop, Mainz

We were there in September this year for 5 days, Given our food at night as we were booked for evening meal. This hotel was not prepared for any of this never mind 50 guests, The food served to us was obviously brought in cooked and was inedible. Lovely for one night as a stop over but living out of a suitcase as no wardrobes or drawers. Situated in the middle of an industrial estate with nothing near. As we were on a tours during the day we did not have transport to go out at night. Therefore very boring. As most of the tour party were older people we were unable to walk down to the town which was about a half hour for someone who is able bodied. Drink sold in cans. One day we came back and ordered a cup of coffee and they had run out. Very disappointed. Not fully the hotels fault but our coach tours is liable to give us what we were promised.

The hotel has plenty of promise but it didn't really meet my expectations I chose the hotel specifically for its underground parking as it's quite some way out of the city centre, and so not somewhere I'd recommend if you didn't have car. When I got there I was told the underground parking was closed for maintenance, and I could park on the street, which at that time of day was impossible. It was only when I pushed the issue they said I could park in the little open air car park at the rear, which was still 15 EUR per day. The room they allocated me had a loud whining noise coming from the bathroom, and would have prevented me sleeping, and when I went to ask for a new room they didn't seem to believe me but then took ages to allocate me a new room. No idea why. One of the nice features of the hotel is if you choose to not have your room cleaned you get a token for a free drink at the bar. The first time I went to claim my drink the bar was closed as they were checking in lots of people, so can only assume were short staffed. The next night there seemed to be a single girl manning both the bar and the front desk and she couldn't cope (not her fault) so I just gave my token to a random guy as I wasn't prepared to wait so long for a free beer. On the positive side they were really helpful when I was stupid enough to drop a bottle of beer in the car park when unpacking my car, and they cleaned it up for me without any fuss. I would recommend staying as close to the centre of the hotel as I was at the far end (315) and the WiFi was very poor, and so had to tether my laptop to my phone. One really nice touch was the room had a bluetooth soundbar so you could play your music on your phone in the room. This was a really nice touch. Maybe I just had a bad experience, but I probably would not stay there again, and definitely not if I didn't have a car.

Das Hotel ist neu, Eröffnung war November 2023. Allerdings hat man sich beim Bau nicht viel Mühe gegeben bzw. reichlich gespart. Das Zimmer ist hellhörig, ein Nachbar duschte sich noch um 0:30 Uhr, ich dachte, es wäre bei mir. Die Wischböden haben keine oder schlechte Trittschalldämmung, man hört jeden Schritt vom Nachbarzimmer. Im Zimmerdesign hat sich ein Architekt ausgetobt, der ganz sicher nie selbst darin wohnen muss: Die Dusche und das Waschbecken sind direkt neben dem Bett! Somit verteilen sich schön die Duschdämpfe und Haare beim Fönen im Zimmer, geschweige von einer ”Privatsphäre”. Das WC ist zum Glück in einem kleinen Raum, aber so winzig, dass man kaum an der Tür vorbei kommt. Es gibt keine Sitzgelegenheit mit Rückenlehne, in der man sich nach einem anstrengenden Tag bequem hinsetzen könnte, nur ein unförmiges Ledersitzkissen. Als ich dies bemängelte, sagte man mir, das wäre so gewollt. Das Konzept will etwas, was der Gast nicht möchte, interessant. Auch sucht man vergeblich einen Schrank oder ein Regal für die Kleidung, es gibt nur eine offene Kleiderstange mit Kleiderbügeln und eine Kofferablage, man lebt also aus dem Koffer. Der Seifenspender am Waschbecken war total verstaubt, der in der Dusche defekt. Ansonsten war das Zimmer hell, 2 riesige Fenster bis zum Boden. Das Doppelbett war bequem. Die Beleuchtung lässt sich schön mit Touchpad vom Bett aus regeln. WLAN funktioniert hervorragend. Das Frühstück war bei meinem Preis von ca. 75 € (1 Person) inklusive. Daher darf man selbstverständlich auch kein Bio-Gourmetfrühstück erwarten. Entsprechend ist daher die Qualität: billige Wurst, Käse, Fertigjoghurt in großen Schüsseln, süßer billiger O-Saft, Fertigbouletten usw. Die Auswahl an sich ist allerdings angemessen reichlich, wie Rührei, Würstchen, Müsli, verschiedene Brötchen, 2 Kaffeautomaten usw. Allerdings werden die Tische nicht regelmäßig abgewischt, man räumt sein Geschirr selber weg. Daher muss man nach einem sauberen Tisch suchen. Der Raum ist riesig und ungemütlich, allerdings ringsum voll verglast, wodurch man zumindest einen schönen Ausblick hatte. Abends gibt es in diesem großen Aufenthaltsbereich auch Essen wie Pizza, Burger, Pasta, Wraps und Salate, wie ich der Karte entnahm. Das Personal war durchgängig wirklich sehr freundlich und hilfsbereit. Der Parkplatz ist mit 20 € überteuert und war bereits voll. Ich habe dann nach ca. 5 Minuten Suche einen Parkplatz nur ein paar 100 m entfernt in einer Seitenstraße gefunden, der mit Parkuhr 1 €/Std kostet, wobei nur bis 19 Uhr und ab 9 Uhr bezahlt werden muss. Oder 100 m weiter sogar mit Glück gratis (ich hatte Glück). Insgesamt ein günstiges Hotel mit etlichen Schwächen, die ohne viel Mehrkosten vermeidbar gewesen wären. Zumindest können das andere Budgethotels besser.

The location is great, close to the train station. The room was clean and comfortable. The restaurant is great, with delicious vegetarian food. The staff is very friendly. Osiris is amazing and has assisted us during the meeting. Highly recommended.

I arrived at the hotel at 12:30 pm, and had sent an email in advance to let them know I will be arriving before official check-in time. My email was literally answered within minutes, and I was happy to find out that they had a room ready for me when I got to the hotel. The reception was busy, so I had to wait for a while as one party was checking in and another checking out, but when it became my turn, the friendly receptionist had me checked in within minutes. My room on the second floor was very nice for a three star hotel, and I might even go as far as to say that the room met four star standards. It was probably recently renovated, as it felt very fresh and modern and was in impeccable condition. It was not very large, but came with a balcony and a view of the park outside the hotel. There was a desk&chair, a closet, a safe and good A/C, but no water bottle, no fridge and no sitting area. Wifi was easy to use and fast, however, I believe Youtube was banned, because all other websites worked fine but I was not able to access Youtube at all. That felt a bit strange. The queen bed, although too soft for my taste, was otherwise fine for one person although the pillow was flimsy and I had to request another one, which was gladly brought up to my room. There were sockets by the bed, so charging your devices overnight was easy. The bathroom was also clean and fresh and felt recently renovated. The walk-in shower came with excellent water pressure. There was enough room for toiletries etc by the sink, however the bath towel was extremely small. Amenities only included soap, shampoo and shower gel. No conditioner or body lotion. These came in wall-mounted containers, of which I am not a fan because I don’t find them particularly hygienic. I wish hotels saved money in other ways and not by abandoning single-use toiletries. The hotel serves breakfast in the ground floor breakfast room from 6:30 to 10:30, and from 7 to 12 on weekends. My rate did not include breakfast, but I popped in the first morning to see the spread. It was definitely not worth the price (20.50 EUR), so my suggestioon would be to buy something at the supermarket a block away or to have breakfast in a nearby café. I had a late flight out, and was informed that they could extend my check-out until 12:30 pm at no charge, and beyond that they offered a late check-out at 4 pm for 19 EUR. It was a bargain and I was happy to take up on the offer. The hotel is located two minutes from the main railway station, and I walked to all the sights and restaurants in the city centre area. The Markt and Dom (cathedral) is about a 15 min walk from the hotel. I found the location excellent and will be sure to stay here again if my travels take me to Mainz in the future.

I go to this hotel whenever I have the change. It’s not only very conveniently located, but the staff is so kind and warm it makes it an extra pleasure to stay there. Breakfast is very good and the overall envió and vibe of the hotel is superb. Highly recommend!

Location: Walking distance to train station Room cleanliness: Good. Blanket on bed had foul odor. Used the extra they had in the room. Towels can be replaced as they are thin, hard and old. Restaurant: Breakfast Ok - price debatable Dinner not much variety, long wait (+35 minutes for a cheeseburger and the restaurant was almost empty), service could be better. Just one server Room service: No If you are tight on budget this place works. If you are in town for business for +5 days might want to consider other options with variety of services and customer oriented.

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

The exceptional service at the front desk set the amazing standard from the start, and it only continued to exceed my expectations throughout my stay. Linoofar at the front desk truly made my stay exceptional. From the moment I arrived, she went above and beyond to ensure everything was perfect. Her warmth, professionalism, and genuine care for guests were truly remarkable. On top of that, the breakfast was outstanding—delicious and thoughtfully prepared each day. The atmosphere throughout the hotel was warm and inviting, creating a perfect balance of comfort and luxury. Every time we come to Germany for work, we only want to stay at the Hyatt Regency. Plus, walking around Mainz is an absolute treat, offering such a delightful experience. I can’t wait to return!

The rooms are becoming more and more spartan: the air conditioning is gone (heating only), the coffee makers are gone, the refrigerators are gone ... only the breakfast remains at a high level. The attitude of the staff at the reception ranges from warmly welcoming to grossly indolent.