Hotel Mesra keluarga di Mainz

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

The exceptional service at the front desk set the amazing standard from the start, and it only continued to exceed my expectations throughout my stay. Linoofar at the front desk truly made my stay exceptional. From the moment I arrived, she went above and beyond to ensure everything was perfect. Her warmth, professionalism, and genuine care for guests were truly remarkable. On top of that, the breakfast was outstanding—delicious and thoughtfully prepared each day. The atmosphere throughout the hotel was warm and inviting, creating a perfect balance of comfort and luxury. Every time we come to Germany for work, we only want to stay at the Hyatt Regency. Plus, walking around Mainz is an absolute treat, offering such a delightful experience. I can’t wait to return!

Empfang nicht herzlich und auch bei der Abreise hat man keinen Wert darauf gelegt zu erfahren, wie es uns gefallen hat. Daher nun hier unsere Erfahrungen: Viel zu wenig Personal beim Frühstück. Diejenige die da war, war zwar bemüht und freundlich, hatte bei dem Aufkommen allerdings keine Chance. Der Poolbereich wurde nicht gereinigt, die ”Erdklumpen” vom Vorabend, waren am Morgen noch immer da. Die Dusche im Poolbereich ist so verkalkt, dass man diese kaum auf und zudrehen kann, sehr viel Schimmel an den Fugen in der Dusche, ein Loch in den Fliesen und das Duschgel wurde in den zwei Tagen auch nicht aufgefüllt. Die Toilette im Poolbereich, ist ebenfalls nicht die sauberste gewesen (die Tür sollte sich mal angeschaut werden). Wir wollten morgens um 9:15 Uhr den Whirlpool im Rooftop spar nutzen, dieser war aber noch nicht in Betrieb/ nutzbar( aus und nicht sauber). Das Parkhaus ist sehr eng, wir mussten um überhaupt einen Parkplatz zu bekommen, beide auf der Beifahrerseite aussteigen und dann noch 32€ dafür zahlen... Kostenloser Kaffee auf dem Zimmer wäre wünschenswert. Ebenso ist der ”Roomservice” vom Hotel wohl nicht gewünscht, da zusätzlich zum Frühstückspreis 15€ pro Person bei Bestellung aufs Zimmer erhoben werden... Im Zimmer hatten wir Spuren eines Wasserschadens an den Wänden, der Betttopper weiste Flecken auf, ansonsten war das Zimmer sauber und schön eingerichtet. Die Zimmer sind gut Schallisoliert, was auf dem schönen Balkon natürlich nicht viel bringt, hier muss man sich mit den vorbeifahrenden Zügen und der Einflugschneise Frankfurter Flughafen arrangieren... Fußläufig ist die Innenstadt sehr schön entlang des Rheins zuerreichen. Das Frühstücksbuffet und das Essen im schönen Biergarten haben uns sehr gut gefallen. Fazit: Wir wissen nicht ob wir noch einmal für über 400€ für 2 Nächte dieses Hotel wählen würden...

With a stay at this apartment in Mainz (Lerchenberg), you'll be within a 10-minute drive of ZDF and Mewa Arena. This family-friendly apartment is 18.5 mi (29.7 km) from Drosselgasse and 5.3 mi (8.5 km) from Mainz Carnival Museums.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and an arcade/game room. Additional features at this apartment include shopping on site, a television in a common area, and tour/ticket assistance.Featured amenities include complimentary wired internet access, express check-in, and express check-out. Free self parking is available onsite.Make yourself comfortable in this apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. Wired and wireless internet access is complimentary, and a Smart television with satellite programming provides entertainment. Conveniences include a safe and a microwave, and housekeeping is provided daily.