Hotel Mercure di Mainz

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

Very good room , design of hotel and most important the staff. Each staff is courteous and rooms are very clean. May be sound little far from city center that is walking for 15 minutes. They have good descent fitness center. They were not adamant for check out time and allowed time for little late check out , unlike other hotels who rush you for check out. So i feel that i will always look for best wester properties wherever i travel.

As always, the quality of the Intercity Hotel chain does not fail to impress. The hotel is a comfortable haven from travel stress, with a flair that only a hotel in Mainz could offer.

Overall the experience was good with clean room and facilities.

I don’t like leaving bad reviews but this hotel warrants it. I had booked a King Balcony Junior Suite. When I arrived at the hotel, I was told that my room was not available for a ”technical” reason. I then asked to be moved to another Junior Suite with a balcony and was told that all of those rooms had a ”technical” issue. I find it extremely difficult to believe that all of those rooms suffered a ”technical” problem on the day I checked in. The reception offered no explanation whatsoever as to why all those rooms were unavailable. The Front Desk Manager then said that he could upgrade me to another suite but it wouldn't have a balcony. This was something I was willing to accept although I said that I specifically booked the room to enjoy use of the balcony. He wrote the key card out and then disappeared to the back office for 10 minutes. When he came back he explained that all of the other suites were occupied (how did he not know this when he offered me the new room?) and I would have to be downgraded to a room of a lesser standard or I could go to the other Hilton in Mainz but it would cost me €100 more a night. I accepted the downgrade and was met with a dated room. No USB ports which really is standard for a modern hotel. The room itself was very clean although housekeeping missed the small things (eg the coffee spills on a napkin were just left and the napkin wasn’t changed). The bar was OK. It looked like the chef was serving. Maybe they were short of staff. I’d never stay here again. Go to the Hilton Mainz (by the river).

The location is great, close to the train station. The room was clean and comfortable. The restaurant is great, with delicious vegetarian food. The staff is very friendly. Osiris is amazing and has assisted us during the meeting. Highly recommended.

The exceptional service at the front desk set the amazing standard from the start, and it only continued to exceed my expectations throughout my stay. Linoofar at the front desk truly made my stay exceptional. From the moment I arrived, she went above and beyond to ensure everything was perfect. Her warmth, professionalism, and genuine care for guests were truly remarkable. On top of that, the breakfast was outstanding—delicious and thoughtfully prepared each day. The atmosphere throughout the hotel was warm and inviting, creating a perfect balance of comfort and luxury. Every time we come to Germany for work, we only want to stay at the Hyatt Regency. Plus, walking around Mainz is an absolute treat, offering such a delightful experience. I can’t wait to return!

Gut zu Fuß vom Hauptbahnhof erreichbar - Lage in einem ruhigen Wohngebiet (Neustadt) – Supermärkte und Bäcker in der Nähe – zur Innenstadt und zum Rhein ca. 15 Minuten – sehr angenehm: der Zuschnitt des Zimmers, quadratisch mit angenehmen Wohngefühl - Mobiliar etwas in die Jahre gekommen, aber sehr bequeme Matratze und guter TV – Bad mit Handtüchern, Duschgel und Seife sehr sauber; Fön vorhanden – Internet meist stabil – Personal ist sehr freundlich – Einchecken und Auschecken rasch und unkompliziert – bei meinem Buchungspreis ein gutes Preis-Leistungsverhältnis – gerne wieder!

I go to this hotel whenever I have the change. It’s not only very conveniently located, but the staff is so kind and warm it makes it an extra pleasure to stay there. Breakfast is very good and the overall envió and vibe of the hotel is superb. Highly recommend!