PPengguna TetamuThis is a very new hotel which started their business in March 2023. Wanted to try on the first day of opening but due to some reason, it was delayed till now. Itโs a first Marriott hotel in Melaka, so I do have very high expectations from them. As a Marriott platinum elite member, Iโve stayed in many hotel under Marriott organisation. Upon reaching the hotel with grab car, the staff came up to me immediately and lead me to the check in counter, the lobby are huge, and I can still smell that the hotel are still so new. Not much of the guest in the lobby area, itโs a Monday so I guess itโs normal. No suite room upgrade and no complimentary breakfast for a platinum member, although I was upgraded to a strait view room which I appreciated it. It can see a tiny bit of the sea. Apart from that, I guess the room size and amenity are the same. The check in staff told me that the suite room was fullโฆ I mean.. itโs a Monday.. and I literally still can see the suite room was available in the Bonvoy app. As Iโve mentioned, Iโve been to many hotel under Marriott organisation. I donโt always get upgraded to a suite room, but it was okay, I do understand all these are subjected to individual hotel policy and itโs all a good will. But I guess the staff could just tell me that the hotel are still new, the suite room are limited and itโs reserved for paying guest. I would totally understand that. But I donโt think itโs wise to you know, use a default replied as member like us, we check on the app. For me, if thereโs no available suite room, I wouldnโt even ask for an upgrade. Secondly, thereโs no complimentary breakfast, I paid RM70 for the 2 day breakfast. Iโve stayed in a few courtyard hotel, this was the first one that Iโve paid for breakfast, there might be other courtyard that donโt provide complimentary breakfast for guest with elite status, maybe I didnโt stay much enough to see it all. Iโve stayed with hotel that told me that their facility actually donโt offer complimentary breakfast for elite member, but they will just give it to me as a good will on top of my welcome gift. Just a little suggestion, like maybe let the counter staff to decide, if they could slip in some complimentary breakfast to guest with elite status or even guest that potentially come back again. Iโm not complaining here, just some of my suggestions. The room are new, nice and spacious, very clean. Nice TV channel selection, view was great. Bed are firm to the level that I like, they offer pillow menu as well. Had very good sleep for the 2 night. Breakfast was very basic. Thereโs a very annoying flies flying around my table.. how did it come into the hotel, lol. Gym are small but there should be everything you need. The infinity pool are great! Very good view and very Instagrammable. Please visit the pool when you are here. The staff and friendly and nice. Would come back again to the hotel when Iโm back in Melaka.
Tunjuk Lagi