Me and my partner came to this hotel on the 14th June and got back early hours this morning. We paid nearly £2000 altogether and we paid for a suite room, because that was all Jet2 was offering. The room was meant to have a lateral sea view and it didn’t, you could see the sea from a tiny distance, the balcony was blocked by a building. It was also just very eerie and out of the way. The room number was 302 and you had 2 sets of really steep stairs, the room just seemed off. Unfortunately I didn’t take any images of the room because I just wanted to get out of there. Fair play to Samantha one of the receptionists, she let us move room straight away, and she put us in room 205. 205 however was the room right behind reception, this room didn’t even have a number. It looked like a store cupboard, like you wouldn’t even think it was a room. After we moved into the room 205, everything just seemed to get worse and worse. The balcony door wouldn’t lock, the balcony itself was filthy, the aircon was releasing warm air and not cold air, they refused to give us hangars for the first 2 days so we had to make 3 hangars last us and one morning we even got locked in our room from the inside. The lock got stuck and this then resulted in us missing breakfast. Everything got fixed eventually, but it’s just issue after issue. Me and my partner are 18 and 19, we just wanted to chill out. Moving onto the reps, there’s 2 ladies who actually try and get people involved, other than the rest do absolutely nothing. I wish I could walk around my work and do absolutely nothing lmao. Me and my partner aren’t bothered about the entertainment, but I’m writing this because if you’ve got children yourself, they’re obviously going to want to see the entertainment and stuff. If you’re French in this hotel then you’ll be fine because the reps will talk to you, if you’re English however then forget about it lol. No word of a lie, these people would just walk straight pass us. Very rude staff. I’d like you all to picture what I’m about to say to you now. So picture this, I go up to the bar and ask for one San Miguel and one Cava, waiter pours me half a cup of San Miguel and half of a cup of Cava, so that’s like half a cup of lemonade and half of a cup of coke all in the same cup aha. It was obvious he was trying to take the mickey and soon as i confronted him, he claimed he knew no English which made me laugh. Another thing with the entertainment too, because the euros are on some nights they’d just cancel entertainment when France are playing that night, they’d also show the football to the French on a huge projector screen, but we only got to watch England on some small, rubbish tv lol. When we was leaving yesterday, I noticed there’s a bigish screen now upstairs, so we’re not the only ones who have said something. It’s just double standards, they didn’t give a toss about us aha. On our last day yesterday, we had to check out at 12 and we was getting picked up at 20:00ish. Littl
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