Hotel Pantai di Manado

Rooms were great, breakfast is awesome. The hotel is so convenient as it's linked to the mall where we can find a lot of food. Definitely will come back to this hotel if I go to Manado again!

First room had cockroaches, AC not working well, bathroom sink was draining extremely slow, so we asked for a new room & they gave us/upgraded us to a new room(which was pleasantly big & spacious) but the bathroom drain in that one was also very clogged & the shower didn’t work(no water would come out); so called front desk & they sent staff to unclog the bathroom drain with toilet plunger(they unfortunately didn’t remove our stuff on bathroom countertop which the guy using the toilet plunger splashed water on our things & when the dirty shower(dirty & old faucet, handles, partially clogged shower head, etc.) actually worked, there was no warm water(a common problem at hotels in Indonesia to be fair). Stained bedsheets, walls coming apart & moldy, Very slow drainage for shower Poor internet connection Only pro is cheap price to stay at(although I wouldn’t recommend) & friendly hotel staff

It is well located in the city center with amazing views if you book top floors and ask for the sew view. It has a bathtub, a fridge and friendly reception service. The hot water can be more like lukewarm rather than hot, but still ok. Some people might find the AC not cold or strong enough but it was good for me.

Everything is good for us. After 3 times move from one hotel to another hotel, finally we found a nice hotel with a good price. The only thing bothered us was the sound that we could hear from other room. And the the housekeeping forgot to change into the clean mug and glasses in the room. But the breakfast were nice. Thy provide many varian of food. And the view from our room was also beautiful. We could see the sea and the mountain

Everything is good, the breakfast is very yummy, the bed is so comfort, the toilet and the bathroom like in heaven, everything is very good for me, the employe is kind and nice. And dont forget before you check in please prepare money Rp.50.000 for deposite.

We had 2 wonderful weeks staying at New NDC. This place was considered our first home in Manado under the previous management as we had been coming every year since 1997. As this was a diving trip, we had more luggage than normal and they provided more low tables to place the luggage on. The lights in the bathroom and the walk-in closet were dim and it turn out it was faulty and replaced on the same day. The room was big with a king sized bed, the bathroom had bathtub as well as shower cubicle. Service staff was friendly and hospitable. We were treated as family. As a 4 star hotel, it puts out 5 star meals. We thoroughly enjoyed ourselves everyday! Looking forward to return here and seeing everyone again. Many thanks for hosting us.!! 😘😘

OK hotel. Nice garden. I did not feel like in the middle of city. Many option for breakfast, the bubur Menado is excellent. Poor administration and communication skill of staffs. I checked in, there were 5 people behind the reception desk no one approached me or even greeted me (I think some of them are trainees). So I just waited until the supervisor came out of the office behind the reception area and my present got noticed and I was served. The reception did not forget to ask for a deposit for key, but forget to return the deposit when I was checked out. If some one said to me that ”You should remember to take out the deposit”. I disagree. I believe the hotel should responsible for their staff to do the check-in and the check out SOP properly. They carried out the tasks several time a day. Guests themselves do not have SOP for staying in any hotel and they don't do check-in and check-out several time a day. The hotel should also try to reach the guest to return the deposit money. It is not about the sum of it, but about building trust meaning overpassing the expectation meaning building loyalty. When our group left for field trip the lunch boxes were not ready yet. When I asked for the excellent bubur Menado for my take away breakfast for the next morning, the resto staff agreed and accepted my food container. However, what I got the next morning was bubur ayam (with the same taste with the soto ayam I had for dinner). I was just probably not lucky during my staying there.

Very close to Manado airport. But I can't go outside by walk after sunset. Entrance road to the hotel is long, but it's very dark to walk alone at night. And there's no convenient facilities(e.g. freshmart, indomaret..).

Hotel is in strategic location, the environment is great but once you enter the room everything changes. Room is very dirty, all toilet area are yelowish, lots of stain in bathroom mirror, lots of ants and mosquitos. I tried to complaint to front desk but they said that the ants and mosquitos inside the room is normal at their open boutique hotel. The telephone at the room is not working so i have to use my mobile to contact reservation. Most of the staff has poor attitude, lots of school trainee that obviously NOT being train well by the staff but seems they just using them. For me the number one problem of this hotel is poor Team Member Attitude and Management Leadership and it is affecting the whole hotel operations especially CLEANLINESS. Cleaning the rooms is easy and not expensive all you need is team work, attention to details and daily monitoring. I dont hate the hotel and the team, this is just another form of love which is caring, I care so that i complained. Hope this message will reach the Management Team and Hotel Owner, because I believe Hotel Minahasa has great potential if you guys can manage it well.

We had a wonderful week at Grand Luley. Very kind staff. Lovely people. Rooms need renovation but everything was working and it was clean. Nice walk to the jetty. Restaurant was really good but we had to wait before being served. Great balinese massage at spa. We had a very nice captain for boat trip to Bunaken or Siladen. Not from grand Luley. Much cheaper. Grand Luley is in a remote area but we had a wonderful week !