Amanjena

I recently had the opportunity to stay at Amanjena to celebrate a momentous occasion - my wedding anniversary. However, I regret to see that the experience was far from the memorable celebration I had envisioned. Late Pick-Up: Our disappointment began when the pre-arranged pick-up service was delayed by 30 minutes. We had high hopes for a seamless start to our special day, but the delay left us feeling disheartened. Unwelcoming Check-In: The check-in process was neither warm nor welcoming. The individual who assisted us seemed unwell, frequently coughing throughout the process, and their demeanor was less than hospitable. Furthermore, the request for extensive personal information, including home address and occupation, felt invasive and detracted from the celebratory mood of our anniversary. Pool Temperature: One of the main reasons we chose your resort for our anniversary was the promise of a room with access to a pool. However, the pool's temperature was disappointingly cold, making it uncomfortable for a swim. We were surprised that a premium establishment like Aman does not offer a heated pool or jacuzzi. When we inquired about the possibility of heating the pool, the manager promised to check and never got back to us, leaving us waiting for an answer. TV Remote Issues: The inconvenience continued when we found that the TV remote control was non-functional. This may seem like a minor issue, but it had a noticeable impact on our desire to unwind and enjoy our time together. Shower Drain Problems: The slow drainage in the shower area was another inconvenience that affected our stay. The water took an excessive amount of time to drain, which was both uncomfortable and unhygienic. Bathing Salt Quality: To add to our disappointment, the bathing salt provided had sharp objects in it and did not dissolve as expected. This presented a potential safety hazard and was certainly not the soothing experience we had hoped for. Passport Delay: In a final instance of frustration, we realized that our passports had not been returned to us two hours after checking in. It was only after we called the front desk and waited for an additional 10 minutes that they were finally delivered back to us. Our wedding anniversary is a special occasion, and we had high hopes for the quality of service that Aman is renowned for. However, the numerous inconveniences we encountered left us with a sense of profound disappointment on what should have been a joyous day.

Very peaceful hotel with amazing view and very welcoming staff. Yummy breakfast

This is a great place to come and relax. The service is excellent and the facilities top notch. The food and restaurands are very tasty and diverse. We spend 7 days exploring Marrakesh and sourounding areas and came here for out last 2 days for pure relaxation. It was a great experience and we look forward to our next stay there.

非常值得的酒店，可以説是整個摩洛哥之行的高光時刻，每個房間都是一個獨立的Riad 庭院，服務親切但不過分熱情，除了餐食一般，環境可以説是無可挑剔。馬拉喀什其實整體都比較臟亂差，酒店內和酒店外可以説是兩個世界，如果下次再來馬拉喀什，仍舊考慮住在這裏！

設計很棒，衞生遇到了沙城暴，所以有點不乾淨，但是服務人員很快會來打掃衞生，服務特別好，很開心，記得給小費，

值得一去的酒店