Pengguna Tetamu
22 Mac 2024
I’m not quite sure how this Riad scores so highly. We have just returned from 4 nights In Marrakesh, booked via Tui in the UK. We arrived at the Mandalay and were told there was a problem and then quickly taken a few streets away to another Riad. We questioned what was going on but not really provided with an answer. This new Riad wasn’t at the same standard as the Mandalay by what we were led to believe by the Tui website. We called Tui who wanted to speak to the manager of the Mandalay to find out what was happening, we returned to the Mandalay but the manager refused to speak to Tui. Instead we were told a room was available. We were given a “family” room on the ground floor. The room was grubby to say the least. Dirty hand prints on the walls, gritty floor and mucky bathroom. The bathroom had a shower curtain instead of a door and no curtain around the shower. This wasn’t a wet room, just an unfinished bathroom. We were incredibly disappointed. After two nights we were able to change rooms. This new one was much nicer, still not worthy of the high TA review. Due to complaining to Tui the staff were rude for the duration of our stay. I would absolutely not recommend this Riad.
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