Hotel berhampiran Chateau Borely Marseille, Marseille

Magnifique hôtel propre en ville et au calme.....super belle équipe et on y mange très très bien c'est simple mais très bon Pensée pour nicky magnifique personne qui vous met à l'aise dès votre arrivé et toute l'équipe est au petit soin pour qu'il ne vous manque rien ..... à recommander les yeux fermés Nous reviendrons en famille Bravo à vous👏👏👏👏

Hôtel propre et accueillant personnel sympa, nous avons eu un petit souci de déjeuner que l’hotesse d’accueil à tout de suite régler. Chambres climatisée et calme literie de qualité, manque cependant un petit frigo. Nous avons apprécié notre séjour

Accueil super, des personnes adorables! Chambre-appart super il y avait tout, au delà des attentes! Emplacement au top et peu bruyant, j'ai rien à dire, à part que c'est très bien!

The only advantage of this hotel is its location: not very far from the train station, not very far from Vieux Port. All the rest are disadvantages: 1/ Very dirty and poorly maintained Our room was terrible. VERY dirty, there were spots absolutely everywhere, even on curtains and celling! Strange drops on blue walls like somebody spilt juice. In addition to that, all four walls were scratched. I tried to capture this by camera. A lot of broken details everywhere, for example, a ventilation grill on a balcony. If things aren’t broken then they’re heavily scratched, for example, a bathtub. 2/ Very noisy The room window looked out onto the square with the arc. Nice view BUT it’s very noisy all day long and even at night. 3/ Luggage room I received a message from the hotel that they don’t have a luggage room. So, I had to pay 15€ at the train station to store my suitcase and bags. On check-in I asked why they don’t have a luggage room. And they answered they have it and showed it to me… So, what was this message???

Really nice! I loved how you can have your own space by closing the curtain. The beds didn't make any noise or movements when you climb into the upper bed. Maybe a small improvement: sign for where the reception/checkin is or some arrows. Overall had a nice stay, very cozy place and clean and good working services

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

Excellent accueil, personnel des plus aimables, confort de la literie excellent , la propreté de la salle de bain peut mieux faire. Proximité des transports en commun et des centres commerciaux en fait un hôtel à recommander sans hésiter.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.