After checking out on July 29th, I left my baggage with the hotel crew to explore M****ille, before leaving to another city. When I returned the hotel, my baggage and backpack had disappeared, and the hotel crew did’t know what happened. After the arrival of the security director (I had to insist about his presence) and seeing the security cameras, they find out that a guy entered the hotel, talked to a receptionist that conducted him to the room where all the luggages were stored, than he pointed to my baggage, and the receptionist simply gave him my luggage and my backpack, without any security check (the guy wasn’t even a guest - apparently he entered the hotel to steal baggage). He then walked out the hotel stealing all my belongings. I was then in the first day of my trip with nothing left than the clothes I was wearing. I went to the police station to report the steal, I tracked an iPad that was in my baggage (and saw that it was in the flea market of M****ille), but the only thing the hotel did was offer me a lousy t-shirt “mama loves you”. More than two months have passed and until now nothing has been done and I received no compensation from the hotel. I’m stunned with the lack of security and also with the lack of action from the hotel to at least compensate me somehow. I had to buy a lot of clothes, a new iPad, a valise, a backpack and many other items that were stolen to be able to at least continue with my trip, Besides that, I had to spend hours in shopping, a time that I had planned to use to relax and enjoy the vacations. A terrible experience in the Mama Shelter M****ille.
72 Ulasan