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Fairfield Inn & Suites St. Louis Westport
4.5/5101 Ulasan
The start of our stay went well. Jerry was very nice at the front desk. The next morning we were going to go to the zoo and a couple of other things in the STL area. WE almost forgot our phones and went back upstairs to retrieve them. When then found that our room keys were no longer working. We went to the front desk and they gave us new keys. Those also did not work. The hotel staff then tried a master key. This also did not work. They said that they would need to call maintenance in as they had no other way to get inside the room. We had to leave as we had to be at the zoo no later than 7 a.m. for a 5k race. We were assured that the maintenance team would work on our room and it would be ready for us when we can back that evening. We spent the day without our phones which proved to be an issue when we got separated at one point and no way to capture photos throughout our time on vacation this day. We come back to the hotel that evening to find that our keys still did not work. We went downstairs to find a maintenance staff member in the lobby. We explained the situation and he instantly said that it is a deadbolt issue and came upstairs and let us in. I asked how he did this and he said that he used an emergency key to get in. He said that the front desk has one and they could have used it prior to us having to leave for our race, but they don’t like to because they have to complete various paperwork to use it. He then showed us the deadbolt and how it was not working properly, he continued to say that this is a known issue with many of the rooms in the hotel. I asked why there was not any signage on the door or warning labels near the deadbolt explaining this as I am sure this happens often. He shrugged off the question saying he did not have an answer for us. I went downstairs and asked the front desk about a comp for one night based on everything that happened. They instructed me to speak with management in the morning. In the morning I spoke with a manager named Josh. I explained the situation and said that I am requesting a comp of one night since I had an inability to access my room for a full day. He firmly said no and that the best he can do was knock $30 off our bill. That is not even half of what we were paying. I said that is not acceptable as we are paying to be able to enter and exit the room of which we were denied based on known faulty equipment. He said that was not his problem and has offered a solution; of the $30. I then asked for a business card with his name and the corporate office number to escalate the complaint/request. He said his name was Josh (no last name) and that he doesn’t do business cards. He then wrote the corporate number down and I asked for his last name and position. He said he was a manager and then walked back into his room. Corporate asked for his last name as the GM for the location is not named Josh. That Josh may only be a Front Desk Manager. After being on the phone with their customer service team
DoubleTree by Hilton Hotel St. Louis - Westport
3.8/592 Ulasan
Sepanjang masa tinggal saya, saya untuk membunuh seekor lipas, mari kita mulakan di sana. Rotan lipas dari belakang almari tempat TV berdiri. Saya juga tidak dapat mengakses WiFi sehingga hari kedua saya berada di sana. Saya hanya mempunyai 1 tuala muka, tetapi saya tidak pasti sama ada itu dasar atau tidak, saya dapat memperoleh lebih banyak lagi. Akhir sekali, cadar itu sepatutnya berwarna putih. Sebaliknya, ia hampir kelabu. Saya memang mengeluarkannya dari katil dan hanya menggunakan comforter. Gadis yang mendaftar masuk saya di kaunter penerimaan tetamu, membantu semampunya dan menyenangkan.
Hampton Inn St. Louis/Westport
3.7/599 Ulasan
The location of this hotel is excellent for many popular St. Louis attractions and activities. The AC worked great and they actually let you control it without any automated system to shut it off when you are sleeping and there's no movement or when the room is unoccupied (which is hard to find in Hamptons anymore). As of 2/23, the facility is undergoing a complete renovation and there were some distributions, but the staff made up for any issues. The rooms are going to be nice, comfortable and have modern amenities. As of 2/23, rooms on the 4th floor where still under renovation with small details here and there incomplete. This did not distract from our comfort in the least. What DID distract from our visit was the raucous ”music” booming out of the neighboring restaurant, Sybergs. The bass reverberated through the room with the window closed and AC fan on high to the point that I could feel it laying in bed and hear it through my pillow. It was extremely annoying. Management may want to consider improving the sound blocking windows and sound insulation on the side toward Sybergs. If you stay here, ask for a room in the parking lot side of the building if you want to sleep before 1am. You'll thank me! Due to the disruptive neighboring business I was unable to give a 5 star review. This was a difficult decision, but the neighboring business had a major impact on the overall quality of our stay.
Days Inn & Suites by Wyndham St. Louis/Westport Plaza
2.3/5102 Ulasan
Nice lobby and location. Rooms have balconies and patios. Rooms are from the 80s and are dingy. Breakfast is all carbs, bagel, muffin, waffle etc. A place to sleep.
Comfort Inn St Louis - Westport Event Center
3.4/595 Ulasan
Hotel yang bagus tiada aduan sebenarnya
Holiday Inn Express ST. Louis Airport- Riverport
3.5/5103 Ulasan
This place is about 20 miles outside of St. Louis in a fairly busy suburb. Close to restaurants (not walkable) and all sorts of other things to do. The place desperately needs a deep clean and could probably use some upgrades, but the staff was wonderful. It is right off the highway, so you'll hear highway noise, but the park like setting of the back yard make this hotel forget you're by the highway. It's beautiful! They also have a pond with AT LEAST 20 friendly turtles. You can feed the turtles, too! We didn't swim, but the pool looked nice as well. Management, if you are reading this, please hire more people to clean! Do this, and you'll have a gem!

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