Hotel berhampiran Toko Mutiara Dewi, Medan

Ini adalah kali ke-4 kami menginap di Aryaduta Medan, tetapi ini kali pertama kami bercuti bersama keluarga yang ramai. ************* layanan sangat memuaskan dan seperti biasa anak-anak tidak bosan di kolam renang Aryaduta yang sangat menarik...

The room is big n the food also good… love the soto n satay… also very in love with kopi hitam

Secara keseluruhan kakitangan hotel yang mesra, membantu dan mesra. Mereka menaik taraf kami ke bilik deluxe apabila mereka mengetahui bahawa kami menyambut bulan madu dan memberi kami kek. Sangat kagum dengan perkhidmatan pelanggan mereka. Bilik bersih, kemas dan kemas. Pengemasan yang baik dengan kemudahan yang mencukupi. Hotel ini terletak di tengah-tengah bandar. Centre Point terletak betul-betul di sebelah hotel, manakala tempat makan dan tempat membeli-belah terkenal lain hanya berjalan kaki dari hotel. Kereta api ke lapangan terbang hanya terletak dalam jarak yang dekat. Sangat mengesyorkan hotel ini dan saya pasti akan tinggal di sana lagi.

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Staff there no has Greetings and hospitality attitude except security, security so nice, room good and clean but so noise, maybe due position hotel at center city. hot water turn off, and Water so Little one day before i am check out. As a traveler from outside other city (i am from bali and here for Christmas) rent motorcycle as our transportation so best and cheapest, the parking area no safety. Because our rent motorcycle is moving from last night, and our helmet lost, with out that we are so struggle to moved the other place, like you know without helmet police will stop me. I am report this situation to staff parking, But there no apologies or other say sorry for this situation from the staff in charge or management, they just say ” Helm anda hilang bukan tanggung jawab kami ( your helmet lost is not our responsibility )”. We are stay 3 nights like strangers with out staff greetings or hospitality and the last night we are lost our helm and there are no solution and one more there no extra tissue ( face or toilet tissue ), coffee and tea sugar, mineral water ( amenities ) from the first day and when make up room they not changed it, we must say to reception just for this, as a hospitality industry we know room and service is the base product. I know this is new hotels, but without service guests don't want to come back again. Thank you And best regards.

The hotel is in the center of the city. Beside have mall with so many kinds of foods like korean , chinese, ramen ect. The hotel room a little bit old.

Tempah 2 suite eksekutif x2 malam untuk harga yang berpatutan. Hotel asas di bawah jenama Marriott. Lokasi tidak begitu hebat berbanding dengan hotel lain di Pusat Bandar Medan, tidak berjalan kaki ke mana-mana kemudahan/kedai serbaneka. Keselamatan adalah hebat seperti yang dijangkakan, jadi anda akan selamat tinggal di sini. Daftar masuk pada pukul 5.30 petang namun satu daripada dua bilik masih belum siap. Tab mandi itu kotor dengan rambut dan kotoran di atasnya, mungkin disebabkan oleh pengemasan yang tergesa-gesa membersihkan bilik. Terdapat bank terus di kemudahan hotel, jadi jika anda perlu mengeluarkan wang tunai adalah sangat mudah. Keseluruhan: 2.5/5