Hotel berhampiran San Esteban, Medellin

Hotel is great, felt luxurious and comfortable… only small negative point was that sometimes it was hard to find a quick taxi ride du to the location on the hill

Beautiful view of Medellin. Location is safe and walking distance to Provenza. Facility is modern and very clean. Staff is friendly to tourists and very accommodating.

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

A beautiful new hotel in El Poblado. A short taxi from the madness that is Provenza. The 3rd floor is fantastic with the hydrotherapy pool and the infrared sauna. There is also a listening room and yoga room. The staff were so attentive and genuinely warm. The quality of the grab and go non alcoholic and alcohol drinks was high. Coffee amazing. They've nailed it with the breakfast option. No fear of cold scrambled eggs or overeating at a breakfast buffet. I enjoyed both the shakshuka and the benny. I had my laundry done as well and they said it was be ready by the next day but it was done the same day. Definitely stay here!!

Padrão Ibis de qualidade. O atendimento ficou um pouco aquém, já que é bastante movimentado, o que dificulta a vida dos atendentes. A cama também era ruim. Ponto positivo para a localização, ótima, no bairro mais bacana da cidade. Próximo do centro, mas também próximo das atrações do El Poblado, distrito com restaurantes, bares etc. Região muito segura.

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

El hotel dice ser 3 estrellas, yo diría de 1 a 2 estrellas. Sábanas desgastadas con algunos huecos por el desgaste. Toalla pequeña, tiesa y con olor a jabón barato. Tuve que pedir otra. Éramos 2 personas. El piso agrietado y lla ducha da directamente a la cama de la habitación. Jabones mínimos y de mala calidad. Aire acondicionado viejísimo. Entra el ruido de la calle, música, etc. El área de la recepción y ascensor normal

Muy buen hotel situado Serca a la unidad deportiva Atanasio Girardot,buen servicio y desayuno incluido, personas muy amables gracias por el servicio prestado ,hotel recomendado, espero repetir mi experiencia con este hotel, gracias por tan buen servicio

This hotel was a privilege to stay at. The service and facilities were all five star. Everyone was helpful and made me feel like a superstar. The hotel was safe and clean and the friendly workers made the stay a beautiful experience. I also really enjoyed the quality and delicious taste of the food. I would highly recommend staying here.