Hotel berhampiran Santafé Mall, Medellin

Great hotel great location and service is simply the best I’ve ever seen. The hotel is well located. It’s beautifully remodelled the rooftop bar there’s also a big island of the hotel. Breakfast was included which was great but what I love the most is that every room is beautifully remodeled, and a very intelligent use of space.

What a great experience. We booked a single room up high floors and the experience was amazing. First thing to mention is the check-in experience. Staff made a huge effort to speak Portuguese when I speak Spanish and English perfectly, just to make me feel at home. They gave me a really nice room, with huge windows and a spacious bathroom, as big as the bedroom itself. Breakfast is a bit disappointing but it's something I don't mind. Also we had a half-price beer at the rooftop where you can see everything. I had a great time there, indeed. The hotel is also situated in the best part of the city. Many restaurants, bars, pubs... many options for leisure around.

Son súper amables , el hotel una pasada! Tiene acceso al centro comercial y tiene vistas a Medellin La habitación súper espaciosa y de lujo!!! Esta ubicado en una de las mejores zonas de Medellín!

I didn't use the facilities. The food was good and reasonable. Tight security.

Me sorprendió, venía de otro Ibis en otro país, siendo de la misma categoría, Ibis Medellín es mucho más en todo, en Habitación, Limpieza, infraestructura, servicio, restaurante con desayuno variado y generoso, personal en general con buena actitud, super bien ubicado, zona fenomenal hay de todo, farmacias, restaurantes, Coffe Shop, entre otros, seguro, punto estratégico para moverse a cualquier punto de Medellín. Lo recomiendo...!

This is my second stay at this property. I really enjoyed my first stay and though this could be somewhere that I could book for longer than a week. I booked a double room last time and enjoyed my stay this time I booked a single room but would not return. The single room is a lot smaller than the double and I paid the same price as last time so value for money for this was not so great. View is great, amenities good, no AC and it gets hot in the room. Decent breakfast and friendly staff. The big issue for me on the last 2 nights was a club down the street playing music so loud that I could feel the bass 10 floors up and this went on until 4am. This was Monday and Tuesday night! So hot room as can’t open the window with the music, fan on full, white noise from tv at full volume and ear plugs is not what I’m looking for. I could not return if the bar continues like that. Previous stay no issues, first 5 nights no issues, but this is a big problem for me. I am so thankful I didn’t book the month I was contemplating and left after a week. A double room without the noise at the right price I would return.

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

We stayed one week as I am Colombia and my husband is not and was a little shy to stay at my mothers house around the corner. Picked because of the reviews and location. Room was comfortable, although even if you have your dnd they will come in and turnoff the ac. Fridge never refilled. You have to ask for water at reception but beware if the restaurant is closed they will have none. I’ve travelled extensively and both my husband and I work in hotels. This is the first hotel to ever call you every day at 8:55 am to tell you breakfast is about to end, and if you would like your order brought up. I mean someone else might like that, but we hated it!!! I understand the guy thought he was doing a favor and yes maybe 2 days out of the 7 but Jesus! Don’t do that. Shower comfortable however they don’t have conditioner and you must call down for a blow dryer. Bed was comfortable and we were in the largest suite on the top floor. However the ac is placed in a location where when turned on it blows directly at the bed! It’s impossible to sleep like that as you will need it on blast to cool the room since they have turned it off for you and it’s so directly on you that you will get sick. Now I had three things that have gone missing from my room. One of which was a pink purse. Luckily it was a Nine West purse and not one of my very expensive Gucci purses. This I called the reception on the same day as check out to first ask them if I had left it behind, not only were they very defensive about it but also offensive. The receptionist ( gentleman) said oh you sure you didn’t drop it as i seen you leave with so much stuff. And he also said why would you just bring it up now. Mind you I made this call about one hour after checking out. I said to him because I wanted to make sure it wasn’t in my bag. The purse was placed next to my sneakers which were the exact same color. Now you see I would just think that it got tangled up with the sheets, but one thing occurred which made me think something was not right. On one day, I took the end off the door since the waiter brought up our food. We stayed late in bed watching tv and sleeping. Someone opened our door with no knock. I quickly rushed to see who it was and it was the hotel manager. She said ohhh I’m sorry I didn’t know someone was staying in this room I’m so sorry. Now I work in hotels and know two things. The hotel manger always knows when a guest is in their highest paying room, and hotel managers always knock. Also this was through the middle of our stay. They hotel managers office is directly across from our room. They knew. My bag was also opened and a blue adidas body suit was stolen as well as a pair of white stretchy jeans. I only noticed this maybe two or three days ago when I recalled o had packed them and wanted to wear them. My husband and I were going to return to this hotel due to the convenience, however I never received a call back with a resolution as they said they would.

Nice hotel, excellent location if you want to stay close to the airport José María Cordoba, but don’t take this hotel if you want to stay in Medellin because is far far away… The service is pretty slow and bad… just don’t put attention regarding that, because the swimming pool, sauna a amenities are super cool.