Emaar Al Mektan Hotel

這家飯店踩大雷，我和朋友們各自訂房，提早幾個月都確認了，最後房款也付清了，我們四人到了飯店櫃檯辦理入住，什麼都不說，就叫我們去旁邊等，等很久，我們又問，又不告訴我們原因，就是叫我們等，我們行李也不能放下、出去走行程，先後問了很多次，終於兩個多小時後告訴我們，房間超賣，要把我們安排到三公裡外的飯店。當下周邊飯店全是滿房，我們不可能拒絕接受，不然就沒地方住。 換到另一間三公裡外的飯店，也估計是滿房，等很久，最終弄到兩間房，但是都沒有房卡，只能每次開門時，去櫃檯排隊，找人拿房卡去開門。從第一間原訂飯店，到辦好第二間飯店入住，前後耗時近5小時。 滿房狀態，光在櫃檯排隊等找人拿房卡開門，都要耗半小時，我們花錢出去旅行，預訂在這個城市旅行的時間，都耗在飯店各種等待裡，根本哪裡都沒辦法去逛，非常不誠信的酒店。 這輩子到現在，沒住過任何大飯店（不是小旅館）進出房門，要去櫃檯排隊拿總房卡開門的，有時他們櫃檯沒空，要我們先到房門口等，找清潔人員來開，等二十分鐘還是沒人來，還要用樓層電話打給櫃檯，櫃檯還很訝異的回應：沒人去開門嗎？真是管理有問題，極度不誠信的酒店。這個酒店集團Emaar,周邊都是這個集團的酒店。

Turned up after my Mecca trip, room wasn’t ready was told to wait till 3 we turned up at 2.50 but 3.15 room still not ready anyway after finally getting in my room. It’s was disaster to start with. Booked a family connecting room don’t get that mistaken it’s basically means 1 room with 2 small rooms one with triple beds one with large king but very basic stuff. One small fridge which was not in the main room nor tea kettle but somehow in the kids room which didn’t make sense. Very tiny bathroom, very run down not fit for purpose. After complaining that the room was terrible and there was a smashed window in my room was told they can’t help as booked through travel agents. That itself was another drama. Couldn’t upgrade as no other rooms could get 2 different rooms instead so ended up staying there. Anyways rooms weren’t cleaned in daily basis properly. Even thing beds made the plates, cups etc bins were not emptied until you complain then someone comes and takes. Rude staff need a lesson in customer services. Staff only really help if you give them money (tip) otherwise they are rude. If you don’t give them tip the ask you and tell you their life stories. The only good thing was close to the masjid nawbi otherwise nothing else good. deffo rating is off no way that’s a 4 star looking more like 3. Breakfast was awful kids refused to have it so pointless paying breakfast options as same food everyday. Not nice lacks flavour and options. Won’t be going back again ever. Oh wait was bribed with fruit basket for a good review lol anyways we said no to it.

I really enjoyed my stay at the Emaar mektan hotel in Madina. It was very near to haram great service and friendly staff very clean hotel I will definitely recommend this hotel to all my relatives, family, and friends nice food price very reasonable

The breakfast was horrid. The rooms basic and the distance to the haram was a good walk to the ladies section. I definitely got my steps in ! Beds were hard and uncomfortable and the pillows were worse, one was a large square weird pillow and the other a small weird one. Didn't have a single decent nights sleep. Did I mention the lazy concierge couldn't be bothered to bring out a trolley for 8 suitcases and 8 cabin cases and more. We all had to wheel our luggage in, lazy so and so. Then we arrived at Fajr tube so the receptionist left the reception and went to pray so we had to wait over an hour before getting checked in. We were knackered surely you would think that a hotel would have alternative staff. They should not all be going at the same time to pray. How unprofessional. Would not stay here again.