Pengguna Tetamu
4 Januari 2025
Subject: request for refund due to poor service and inconvenience dear hotel management i am writing to express my deep dissatisfaction with my recent stay at your hotel, which was far from the "excellent" service promised at the time of booking. Firstly, i was assigned a room on the 3rd floor, and the lift was non-functional throughout my stay. This caused immense physical and emotional stress, as i am pregnant and was traveling with my 2-year-old child. Navigating multiple flights of stairs under such circumstances was both exhausting and hazardous, and it is deeply disappointing that no alternative arrangements were made. Additionally, despite assurances that the wi-fi was "excellent" it was completely non-functional during my stay. This forced me to rely on my personal mobile data for critical office work, resulting in additional inconvenience and expenses. The combination of these issues has caused significant distress, and i believe it reflects a failure on the hotel’s part to provide the basic amenities and comfort promised to guests. Given the unacceptable experience and the physical toll it took on me and my child, i am requesting a full refund of my stay. I trust that you will address this matter promptly and take steps to ensure such lapses do not happen in the future. I look forward to your response within [specific timeframe, e. G, "7 business days. If i do not hear from you, i will have no choice but to escalate this matter to relevant consumer forums and review platforms. Sincerely
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