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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5134 Ulasan

InterContinental Hotels Melbourne, an IHG Hotel

CBD Melbourne|0.12km dari Collins Street
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Oaks Melbourne on Collins Suites
4.2/556 Ulasan
CBD
Well located, spacious, no window, no natural light, quiet, comfortable. The bathroom sink is only for washing hands. There is a shelve, so, it is not possible to wash the face or the teeth. The kitchen is convinient. There is a washing machine outside the room, 8AUD wash and dry. The bed sheets don't isolate enough the bed linen. It is gross when accidentally touch it, it has stains. Overall a pleasant stay.
Winston Apartments
3.9/513 Ulasan
CBD
The location is good, free tram right out front into the City, Woolworths supermarket right across the road, and a few cafes which are open - but only during the week. Weekend is dead at this part of Docklands. The booking, check in and instructions were 10/10 - cannot fault the customer experience. The room was tiny - a tiny apartment but adequate for our needs and the inclusions were good. My gripe and reason for low rating is the bed situation and cleanliness. The ‘king’ bed (two singles pushed together were clearly old and well used. One side had a mattress protector, the other side did not- and the mattress clearly had blood and vomit? Stains on it - visible through the sheet! The pillows did not have pillow protectors and were stained yellow. It was too late at night to rectify so I spent the night on the sofa. Reception were contacted and the bed was remade with a mattress protector - I advised it was unhygienic and needed replacement. They said they would after we check out. I hope they do! In all, some more attention to cleaning wouldn’t go astray! Eg, vacuuming - carpets looked like they had not been vacuumed, the vacuum in the place had no suction. Didn’t know what yo think of the pet protector over the couch - kind of ruined the ‘cute’ decor…. I’d focus more on bed than couch if I was them! Also, on a very windy night the high pitched drag of air/wind noise was very annoying, impeding sleep. A towel at the base of entry door fixed that. Would I stay again…. Because of the mattress - a big no. As for the facilities and location it’s a shame as it’s a good location and staff.
Melbourne SkyHigh Apartments
3.9/541 Ulasan
CBD
Bedrooms were professionally laid out and in brand new condition. Kitchen supplies were a pleasantly unexpected bonus. Laundry equipment did a great job with our clothes and towels. Great views of the Yarra River. Easy to get in and out safely with a key. Friendly, patient staff who were always happy to help. There was a 7Eleven and McDonalds located practically next door - always convenient. Only con was that it was a bit cold in the mornings (we travelled in winter). Overall, a pleasant, friendly stay with comfort all around.
InterContinental Hotels Melbourne, an IHG Hotel
4.2/5134 Ulasan
CBD
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.
Holiday Inn Express Melbourne Little Collins, an IHG Hotel
4.4/5190 Ulasan
CBD
We stayed here 3 nights in our travel trip. The hotel located in centre of the city. Price of room staying is valueable. Breakfast is good and enough for traveling day.. Nice staffs. We left early morning with great brf take away. One thing we are not really happy is that we had to wait for a 35-40 mins to check in, even we came after 15:00. The hotel requested a deposit per room even we made 2 reservations for all. It took time I think. I traveled more than 40 countries in the world but almost they used one card for one deposit only. We really made questions ourselves about reason why of this matter. But overall we had good time at the hotel.
Quincy Hotel Melbourne
4.3/5114 Ulasan
CBD
Quincy was definitely the best hotel during my trip in Austrailia. All the staffs were lovely. I loved the room service and club lounge the Q. I was kinda moved by Happy hour. They offer oysters!!! The breakfast foods at the restaurant was so great. I cant forget the taste of the vetnamese rice cake. Im gonna visit again when i go back to melbourne.

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