Ulasan Novotel Melbourne Central

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Novotel Melbourne Central is perfectly located , easy to access food and attractions. Hotel staffs were friendly and attentive provided efficient service and requests. Breakfast was good but could be better ;) only problem was coffee wasn’t hot enough .

I had a truly wonderful stay at this establishment. The staff were exceptionally welcoming and attentive throughout my visit. It was particularly appreciated that they allowed me an early check-in, which made my arrival much smoother. The accommodations were comfortable and well-maintained, contributing to a relaxing experience. I would highly recommend this hotel to anyone seeking a pleasant and accommodating stay.

Need to check in on the 2nd floor. Location: It's on a very narrow street with a small sign, but it's close to Chinatown which is quite convenient. Downstairs, there's a Chinese noodle restaurant that accepts WeChat Pay, and also a cafe. Cleanliness: Overall, it's quite new. There are no toothbrushes or slippers, and the room isn't big, but it's fine for one person. It's cleaned daily. The sink, toilet, and shower are all separate. There's a kettle, but no bottled water; you need to go to the 2nd floor to get water. I stayed on the 24th floor, the elevator is fast, and the night view from the window is nice.

The room was very clean, and the view from the window was beautiful, absolutely no complaints.

Very spacious, comfortable and very safe ! the area is close to many good cafè and brunch spots (famous ones too ) very very recommended to stay especially if you’re a solo traveler as there’s 24hr receptionist ( side note: they’re very friendly and helpful ). Perfect location to walk around or stay in as the room is super comfortable and clean. Quick rest and back to exploring the city !🌆🤗

We always choose to stay at Novotel when we visit Melbourne. It has an excellent location, right in the CBD of Melbourne and close to tram and metro stations. The service is great, and the staff are attentive and professional. The self-service option saves us plenty of time when checking in.

The Novotel Central is incredibly convenient and well-connected. You can easily get around by tram or on foot. There are also many great restaurants nearby. The only downside is that the rooms are a bit small. 😁

The location is central, perfect for city walks. The room isn't huge but it's very clean. It's a bit of a walk from Southern Cross Station, but you can either take two bus stops or just walk.

The hotel has a great location, with a coffee shop downstairs and various international restaurants nearby. It's also within walking distance to Chinatown. Overall, it's very convenient for getting around. The front desk staff were all very nice, highly recommended.

Really beautiful, I was on floor 30-something and was very impressed. However, the location is not super central.

Great location, central to everything in the CBD. Comfortable bed and also free filtered water to refill your bottle.

I stayed in Melbourne for 4 days and 3 nights in April, booking a 26sqm room with two beds. This business trip, I also booked a 26sqm room for myself for 4 days and 3 nights. There was absolutely no housekeeping during my stay, and I didn't use any of the hotel's resources. Plus, as I was alone, I only slept in one bed – that's my way of being environmentally friendly and doing my part for the planet! Everyone has that responsibility. There are many international restaurants around the hotel, which saved me time and allowed me to return to the hotel to work on some files... I would definitely consider staying at this chain hotel again.

The location is excellent, very close to Chinatown, malls, and supermarkets. There are also many coffee shops and snack bars right across the street. I recommend Hugo's across the street; their Japanese portions are generous, and the coffee is good too.