SpringHill Suites Menomonee Falls

Worst hotel management staff I have ever encountered, and I have stayed in hundreds of hotel. Like others have commented, do not expect to talk with someone who will help if you have an issue with booking. Do yourself a favor and stay elsewhere. Lots of better options available.

An emergency came up which left us unable to cancel our reservation within the required time frame. When I called the hotel, they were very unwilling to speak with me. A worker told me they would not refund the money. I had a couple more questions and she seemed very annoyed and told me to hang on- next thing I knew I had the voicemail of the manager. I left a message, hung up, and recalled the front desk where the same worker told me she had transferred me and the manager was on another line and was going to call me right back. She never did. If a hotel is that unwilling to speak with someone over the phone, they certainly aren’t going to care about service and courtesy to their guests! Save yourself and schedule elsewhere!