Hotel berhampiran Fornells Port, Menorca

I went in August 2023 with my family including a 2yo and 5yo. Our room was basic and small, and although we had booked for self catering the kitchenette facilities are very basic with no oven. There is only 1 supermarket in walking distance which is very expensive. However, the main facilities, site and pool were ok, and the beach nearby is great. My main issue was with the site management and lack of staff available for emergencies, and then reaction from the hotel upon making a complaint. Whilst staying at the hotel we purchased additional tickets for 3 days entrance into the on site water park. This is part of the hotel facility and the lifeguards move between the splash park and the main pool. I.e. there is a shared staffing and it is free flow between the 2 areas, though they are about 50m away from each other. My children (aged 2 and 5) enjoyed playing in the small splash and slide area, although it is clearly very dated with sections cordoned off with tape and cushions fixed onto sharp edges. Separate to the main splash area there are 3 large water slides. There is a lifeguard positioned at the top and on a number of occasions he is the only lifeguard in the entire water park. When I rode the slide the inflatable ring flipped over and I flew out head first hitting the top left hand side of my head on the side of the slide and I couldn't stand up. Two women ran over to ask if I was ok as they had seen me fall. I said I wasn't ok and couldn't stand up. My hands were shaking. Before I knew it a child flew into my back on their ring and climbed over me to get out. One of the women that was helping me shouted up to the lifeguard to stop sending people down and to help but he didn't do anything. The lifeguard at the top was sending people down the slide and that seemed to be his priority. The woman that had helped me said the other lifeguard had been taking a 'break' in the toilets and that's why he had not been present. There were times at the main pool when there were no lifeguards present for over an hour. Some of the lifeguards seemed to be more responsive to people and I believe part of the problem is understaffing by the hotel. There does not appear to be any cover available for breaks and I often saw the lifeguards bring food from the buffet to eat their lunch while on duty. When I raised my concerns with the hotel they said that they could not see why I had a problem because there was a lifeguard at the top of the slide. When I said that he didn't do anything to help they just repeated the same response. They denied that the main pool was ever without a lifeguard present, even when we saw this every day. It's quite clear from the photos attached that the lifeguard at the top of the slide cannot see the bottom of the slide so there is no way they can know that the last person has exited safely. We booked through Jet 2 and this hotel is included as a 'Family Favourite'. It is absolutory not suitable or safe for families

Estancia maravillosa con apartamento completo al detalle, y personal cercano y dispuesto ayudarte en cada momento. Todo está cuidado al detalle y la casa está limpia y provista de todo lo que necesitas cubertería, microondas. Horno,..:. Han sido unos días increíbles, tengo que agradecer la simpatía y colaboración de recepcionista Vero, que nos ha ayudado facilitándonos información antes de ir al hotel y ayuda en nuestra estancia.

El servicio y la atención del personal es excelente; sin duda mantienen un alto standard de calidad y cuidado de sus clientes. Las instalaciones muy correctas y completas para disfrutar de la estancia en el hotel y buena comidad (tanto en variedad como calidad) del buffet.

Overall, a good value place to stay. As other reviews have said, the decor is a little dated, but perfectly acceptable, and the apartment was as clean as one would hope. End of June was unexpectedly quiet, but in a good way. Bus to Mahon runs hourly from the bottom of the road (5 mins walk) and is Euro 1.80 each way. Plenty of space to park if you hire a car. Some great restaurants in the town (recommend Casa Fermin) and a great beach. Only minor issue was the air-con wasn't great, but hey ... it's 32 degrees in June in the Med ... so we knew what to expect. Breeze through the apartment cooled it in the day, just a bit warm overnight. Would definitely go back.

We have been to Galdana Gardens several times over the years, and we had a very enjoyable and relaxing break. We were fortunate to have a top floor apartment this time and well worth going up the steps for the wonderful view of the bay. The Gardens are superb, and the guys who maintain them are brilliant 👏 Maite on reception is just superb 👌 The cleaning ladies are great 👍 Just great. I will bring up the towel reserving issue as it's a problem. 9am towels down and return at 3pm and even reserving 4 sunbeds for 2 people on either side of the pool... If you can't beat them, join them... which we didn't But hey, hoy. Great place and location.

La ubicación del hotel es muy buena, con una vista muy bonita y con muchísimos restaurantes al lado en el puerto. Cuesta un poco llegar, eso sí, y es probable que en temporada alta sea muy difícil aparcar. El desayuno de notable. La ducha de cortesía el último día por la tarde es un detallazo para aprovechar bien el día de salida. El servicio muy atento.

We had a wonderful 7 night stay here ( now called The Osprey). We arrived on the 9/7/23. Our room was ready, staff on reception very helpful. Safety deposit boxes in rooms no weekly charge just €5.00 deposit. You can also borrow pool towels for €10.00 deposit ( refunded when returned). I am also advised that you can borrow a kettle and an iron. The room itself was lovely, clean nice towels and bedding etc. Room also has a mini fridge. The Bar/ restaurant lovely with amazing views. Nice pool and sun beds etc again very clean. Bar/ restaurant staff all lovely, very attentive & an absolute credit to the hotel. We ate there & honestly we weren’t disappointed. I would completely recommend staying/ eating at the hotel. We would definitely return!

What a lovely hotel! We booked only 2 weeks before our holiday and emailed the hotel to request a room with a pool view and happily we were in a really nice location. I did feel the restaurant was more like a cafeteria and very brightly lit. On our first evening we were left to find a table when it was really busy. It's always nice to be greeted by someone when you arrive. There was plenty of choice for hot and cold meals. We walked to the marina each evening and as others have said it is a 15/20 minute walk from the hotel. Depends how fast you walk!! The cleaning staff are brilliant and cleaned our room every day. The pools and grounds are well looked after also. Thank you for a lovely holiday.