Hotel berhampiran Torre de Addaia, Menorca

Estancia maravillosa con apartamento completo al detalle, y personal cercano y dispuesto ayudarte en cada momento. Todo está cuidado al detalle y la casa está limpia y provista de todo lo que necesitas cubertería, microondas. Horno,..:. Han sido unos días increíbles, tengo que agradecer la simpatía y colaboración de recepcionista Vero, que nos ha ayudado facilitándonos información antes de ir al hotel y ayuda en nuestra estancia.

El servicio y la atención del personal es excelente; sin duda mantienen un alto standard de calidad y cuidado de sus clientes. Las instalaciones muy correctas y completas para disfrutar de la estancia en el hotel y buena comidad (tanto en variedad como calidad) del buffet.

The bad: it’s a bit worn in parts and needs some general upkeep in places. The evening buffet, although a great choice was Luke warm and we had it straight away when it opened. The safe box in the room was 3 euros a day, this should be included as standard. The food at the grill place next door was rubbish and the service was painfully slow. The other restaurant was great service and lovely hot food but closed in the afternoon so option for dinner. No hanging/clothes horse for clothes especially when they have a laundrette on site. the fully stocked kitchenette isn’t such, you can just about do toast and pasta on the hob. Needs some more cooking utensils and small plates for children. The Good: This is a great place for young children. We have a two year old and the splash park and the pools were ideal for her age being so shallow. The beach is 3 secs away. The breakfast buffet was fantastic. The reception staff were very friendly and helpful and went the extra mile when we had a problem with our hire car booking. There is a car park for hire cars. Very quiet in our bit, mainly families with very children. Ceiling fans were surprisingly good as we were concerned about not having AC but quite tricky to work out. Easy access to the rest of the island and very near Fornells which is great little harbour for food and a few boutique shops. Supermarket is next door (although a bit pricey!) but handy for the odd bits and very well stocked with both food and children’s toys. Bus stop right outside. Under shade playground for younger children. If you want a basic family holiday that won’t break the bank this place is ideal. It’s definitely not luxury but it served us really well as a base and if you have children under the age of 5 I would recommend. PS there is a kids club but we didn’t use it so can’t comment.

I went in August 2023 with my family including a 2yo and 5yo. Our room was basic and small, and although we had booked for self catering the kitchenette facilities are very basic with no oven. There is only 1 supermarket in walking distance which is very expensive. However, the main facilities, site and pool were ok, and the beach nearby is great. My main issue was with the site management and lack of staff available for emergencies, and then reaction from the hotel upon making a complaint. Whilst staying at the hotel we purchased additional tickets for 3 days entrance into the on site water park. This is part of the hotel facility and the lifeguards move between the splash park and the main pool. I.e. there is a shared staffing and it is free flow between the 2 areas, though they are about 50m away from each other. My children (aged 2 and 5) enjoyed playing in the small splash and slide area, although it is clearly very dated with sections cordoned off with tape and cushions fixed onto sharp edges. Separate to the main splash area there are 3 large water slides. There is a lifeguard positioned at the top and on a number of occasions he is the only lifeguard in the entire water park. When I rode the slide the inflatable ring flipped over and I flew out head first hitting the top left hand side of my head on the side of the slide and I couldn't stand up. Two women ran over to ask if I was ok as they had seen me fall. I said I wasn't ok and couldn't stand up. My hands were shaking. Before I knew it a child flew into my back on their ring and climbed over me to get out. One of the women that was helping me shouted up to the lifeguard to stop sending people down and to help but he didn't do anything. The lifeguard at the top was sending people down the slide and that seemed to be his priority. The woman that had helped me said the other lifeguard had been taking a 'break' in the toilets and that's why he had not been present. There were times at the main pool when there were no lifeguards present for over an hour. Some of the lifeguards seemed to be more responsive to people and I believe part of the problem is understaffing by the hotel. There does not appear to be any cover available for breaks and I often saw the lifeguards bring food from the buffet to eat their lunch while on duty. When I raised my concerns with the hotel they said that they could not see why I had a problem because there was a lifeguard at the top of the slide. When I said that he didn't do anything to help they just repeated the same response. They denied that the main pool was ever without a lifeguard present, even when we saw this every day. It's quite clear from the photos attached that the lifeguard at the top of the slide cannot see the bottom of the slide so there is no way they can know that the last person has exited safely. We booked through Jet 2 and this hotel is included as a 'Family Favourite'. It is absolutory not suitable or safe for families

We have just returned from a week at this lovely hotel and location and thoroughly enjoyed it ! The hotel is spotlessly clean, the rooms have everything you need, the beds are soooooo comfortable and the staff are extremely friendly. The views are amazing (we were lucky enough to get a room with one) but if not just go to the pool and look out at the beach. We loved the fact that this hotel is popular with many different nationalities. We were self catering but did have a couple of breakfasts ( enough choice for a couple of visits) and a lunch in the hotel (quality of lunch was first class). The team work extremely hard and nothing is a bother if you haven't got what you want then ask and they will try to accommodate. There are 2 supermarkets close to hand (good if you decide not to hire a car) We spent most of our days on the beautiful beach (make sure you go down the nature trail and watch the turtles, wild birds and dragon flies playing) but did walk to fornells and back (went on the old donkey trail, you need sturdy shoes and to be quite mobile) and walked back along the road (very pleasant walk), also caught the local bus into Mahon for the day - which takes about 55 mins We did our research before going so got what we wanted/expected and came home very happy 😁 if you want lots of restaurants, bars and hotel entertainment late into the evening this is maybe not the resort for you - but if you want total relaxation in a lovely hotel and beautiful location then I'm sure you won't be disappointed !

Un acierto total este hotel. Calidad precio muy bien. Muy limpio todo. El servicio muy atento. La ubicación inmejorable ya que se encuentra en el centro de la isla y te permite desplazarte a todos lados en poco tiempo. El último día como has de dejar el hotel por la mañana, te dan la opción de guardar las maletas y ducharte si tienes el vuelo por la tarde/noche.

Overall, a good value place to stay. As other reviews have said, the decor is a little dated, but perfectly acceptable, and the apartment was as clean as one would hope. End of June was unexpectedly quiet, but in a good way. Bus to Mahon runs hourly from the bottom of the road (5 mins walk) and is Euro 1.80 each way. Plenty of space to park if you hire a car. Some great restaurants in the town (recommend Casa Fermin) and a great beach. Only minor issue was the air-con wasn't great, but hey ... it's 32 degrees in June in the Med ... so we knew what to expect. Breeze through the apartment cooled it in the day, just a bit warm overnight. Would definitely go back.